Shop Manager

Community Automotive Repair; Grand Rapids (MI); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Life Insurance

Paid Time Off

Paid Meals

Employee and family discounts

Job summary

Community Automotive Repair in Grand Rapids, MI, is seeking a Full-Time Shop Manager/Service Advisor to lead service advising and technician teams. You will drive sales, production, and shop-wide processes to deliver high-quality automotive services and customer satisfaction.

This onsite role includes budgeting and strategic decisions, with a focus on staff development and efficiency. Join a busy, community-focused shop offering strong benefits and opportunities to grow with a respected team in

Qualifications

• Strong automotive technical expertise and product knowledge.
• Proven leadership abilities to guide staff and drive results.
• Management experience preferred to oversee shop operations.
• Proficient with computer software and digital tools for efficiency.
• Excellent problem-solving skills to address repairs and workflows.
• Solid understanding of sales, customer service, and satisfaction outcomes.
• Basic accounting principles to assist budgeting and profitability.

Responsibilities

• Oversee service advising and technician teams; lead sales and production shop-wide.
• Drive process improvements to deliver repairs efficiently and to high standards.
• Manage shop budget, profitability, and strategic decisions.

Skills

Automotive technical expertise

Leadership skills

Management experience

Proficient with computers

Great problem solver

Understand sales and customer service

Basic understanding of accounting

Job description

Join Community Automotive Repair as a Full-Time Shop Manager & Service Advisor and take your career to the next level. This onsite position offers the opportunity to lead a talented team in a dynamic, hands-on environment. You will play a vital role in shaping the shop's operations, while ensuring the highest standards of quality service for our valued customers through direct customer service and sales. Experience the thrill of problem-solving and optimizing workflows while directly impacting customer satisfaction. As a Shop Manager, you'll engage with both staff and clients, building relationships that foster a sense of community. Our shop managers lead weekly all shop meetings and prepare scorecards for staff on a weekly basis. They hold staff accountable to hit goals and advance their teams career plans.

Lead innovative projects, train and mentor service advisors, technicians, and other staff, and drive a culture of excellence. Your leadership will be at the forefront of our mission to provide top-notch automotive repair services. You can enjoy great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Paid Time Off, Paid Meals, and Employee and family discounts. Don't miss the chance to be part of a respected shop in Comstock Park, Michigan, where your skills can shine and grow.

A little about us

Community Automotive Repair started in 1975. Our shop is locally owned and operated. We are adding to our team of highly trained professionals. As a Shop Manager/Service Advisor you can expect to join a team of the very best automotive team in the Greater Grand Rapids area. We offer a stable, secure, and safe working environment. We're a very busy shop and need your help to propel us to the next level. Plus our pay and benefits rock!

What's your day like?

As the Full-Time Shop Manager/Service Advisor at Community Automotive Repair, you will oversee the service advising and technician teams. You'll lead sales and production shop wide. You'll focus on processes within our automotive repair shop to deliver repairs and services to our customers. Your leadership will ensure that workflow is optimized to meet and exceed customer expectations consistently. You will be responsible for managing the shop's budget and profitability, making strategic decisions that drive financial success.

Additionally, you will take charge of administering and training staff on our procedures and core processes, fostering a culture of excellence and efficiency. Your role also includes managing the equipment, facility, and supplies, ensuring that our shop operates smoothly and is well-equipped to deliver top-quality automotive services.

Requirements for this Shop Manager job

To be successful as the Full-Time Shop Manager/Service Advisor at Community Automotive Repair, a strong foundation in automotive technical expertise is essential. You should have proven leadership skills to inspire and guide your team while fostering a collaborative environment. Management experience is preferred, as it prepares you to effectively oversee shop operations and workflow.

Proficiency with computers is necessary for utilizing various software tools that enhance efficiency and customer service. Exceptional problem-solving abilities will help you address challenges as they arise while maintaining service quality. A solid understanding of sales and customer service principles is crucial for ensuring customer satisfaction and driving business success.

Additionally, a basic understanding of accounting principles will assist you in managing the shop's budget and profitability effectively.

Knowledge and skills required for the position are:

• Automotive technical expertise.
• Leadership skills.
• Management experience preferred.
• Proficient with computers.
• Great problem solver.
• Understand sales and customer service.
• Basic understanding of accounting principles.