Fixed Ops Service Manager: Drive CSI & Revenue Growth

CarGuys Inc.; Grand Rapids (MI); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Strong benefits

Long-term stability

Job summary

CarGuys Inc. is seeking a Service Manager for their Grand Rapids, MI dealership. This role demands a dynamic leader capable of guiding service department operations, ensuring technician productivity, and achieving customer satisfaction goals.

The position offers a chance to elevate a department in a supportive dealership environment. With competitive pay and a focus on accountability, this is an opportunity for a leader aiming for significant impact.

Qualifications

• Proven success as a Service Manager, Assistant Service Manager, or Fixed Ops Manager.
• Experience with directing technician productivity and workflow.
• Ability to coach Service Advisors effectively.

Responsibilities

• Lead full service department operations to meet performance metrics.
• Manage technician productivity, efficiency, and workflow.
• Oversee customer satisfaction and retention strategies.

Skills

Strong leadership

Understanding of warranty and service lane flow

Success as Service Manager or Fixed Ops Manager

Ability to build a positive culture

Revenue growth and CSI improvement

Tools

DMS systems (CDK, Reynolds, Dealertrack)

Job description

CarGuys Inc. is seeking a Service Manager for their Grand Rapids, MI dealership. This role demands a dynamic leader capable of guiding service department operations, ensuring technician productivity, and achieving customer satisfaction goals.

The position offers a chance to elevate a department in a supportive dealership environment. With competitive pay and a focus on accountability, this is an opportunity for a leader aiming for significant impact.