Shop Manager

T5 NC OPERATIONS LLC; Fayetteville (NC); On-site; USD 52,000 - 65,000; Full time

Job summary

T5 NC OPERATIONS LLC is seeking a Shop Manager in Fayetteville, NC to lead automotive shop operations and deliver top-tier customer service. The role focuses on staffing, inventory control, and driving financial performance while maintaining safety standards.

The candidate will supervise technicians, manage schedules, and ensure processes meet company standards. Strong leadership, communication, and hands-on automotive knowledge are essential for success.

Qualifications

• Experience leading automotive service shop operations.
• Strong leadership and people management abilities.
• Good communication with customers and staff.
• Comfortable using basic computer systems.
• Commitment to safety and clean working conditions.

Responsibilities

• Supervise shop floor operations and assign technicians.
• Open and close shop procedures.
• Monitor inventory; conduct EOP/EOY counts.
• Place orders and manage stock levels.
• Recruit, interview, and onboard new team members.
• Motivate the team; make personnel decisions.
• Conduct quarterly employee evaluations and payroll.
• Create and manage crew schedules.
• Train staff for consistent performance and growth.
• Promote a positive professional work environment.
• Ensure customers have excellent experiences and address concerns.
• Oversee shop financials to meet budget goals.
• Perform oil changes, filter and chassis lubrications.
• Wash windshields and check tire pressure.
• Inspect and top off vehicle fluids.
• Assist customers in selecting services.
• Process payments for services.
• Restock and maintain shop inventory.
• Maintain shop and office cleanliness.

Skills

Leadership

Team management

Communication

Basic computer skills

Safety awareness

Customer service

Physical stamina

Job description

Job DetailsJob Location: 1242 - Fayetteville Ramsey - FAYETTEVILLE, NC 28311Position Type: Full TimeSalary Range: $52,000.00 - $65,000.00 SalaryTravel Percentage: NoneJob Shift: DayJob Category: AutomotivePosition Summary

The Shop Manager (SM) is responsible for overseeing all aspects of shop operations, ensuring exceptional customer service, efficient workflow, and a safe, productive environment. This leadership role requires strong organizational skills, technical expertise, and the ability to manage and develop a high-performing team. The Shop Manager is accountable for staffing, inventory control, financial performance, and maintaining company standards.

Key Responsibilities

Leadership & Operational Management

• Supervise shop floor operations, ensuring technicians are properly assigned and vehicles are serviced thoroughly.
• Perform opening and closing procedures.
• Monitor and adjust inventory levels; conduct End of Period (EOP) and End of Year (EOY) inventory.
• Place product orders and manage stock levels.
• Recruit, interview, and onboard new team members.
• Motivate the team, hold members accountable, and make personnel decisions.
• Conduct quarterly employee evaluations and submit payroll.
• Create and manage crew schedules.
• Train and develop team members to ensure consistent performance and growth.
• Serve as a role model, promoting a positive and professional work environment.
• Ensure the crew consistently delivers excellent customer experiences.
• Check in with customers before they leave to ensure satisfaction and address any concerns.
• Understand and manage shop financials to drive results and meet or exceed budget goals.

Technical Duties

• Drain motor oil, replace oil filters, and grease chassis fittings.
• Wash windshields and adjust tire pressure.
• Inspect and top off vehicle fluids.
• Assist customers in selecting oil types and additional services.
• Deliver excellent customer service both verbally and in writing.
• Process payments for services rendered.
• Perform coolant exchanges and fill services.
• Restock and maintain inventory on the shop floor.
• Maintain cleanliness of the shop, office, and bathrooms.
• Perform any and all other assigned duties.

QualificationsQualifications & Requirements

• Must be adaptive to change and able to lead through evolving business needs.
• Ability to learn and retain detailed product and service knowledge.
• Basic computer skills required.
• Must be able to maneuver in and out of a 3-foot deep pit safely.
• Capable of walking, standing, bending, stooping, twisting, and performing physical tasks for extended periods.
• Must be able to lift up to 50 pounds.
• Comfortable working in varying weather conditions (hot/cold).
• Strong awareness of surroundings and adherence to safety protocols.
• Excellent communication skills with the public.
• Reliable transportation is required.