Shop Manager

The Durban Group; Fayetteville (NC); On-site; USD 52,000 - 65,000; Full time

Job summary

The Durban Group in Fayetteville, NC is seeking a Shop Manager to lead day-to-day automotive service operations, ensuring exceptional customer experiences and a safe, productive work environment. This leadership role oversees staffing, inventory control, financial performance, and adherence to company standards.

Responsibilities include supervising technicians, managing payroll, and driving budget goals while fostering a positive team culture and continuous improvement across the shop floor.

Qualifications

• Experience leading a busy automotive service environment.
• Strong communication and organizational skills.
• Ability to learn and retain product/service knowledge.
• Physical ability to perform job duties (lift up to 50 pounds) and work in varied weather conditions.

Responsibilities

• Oversee shop floor operations and ensure technicians are assigned and vehicles serviced.
• Perform opening and closing procedures.
• Monitor and adjust inventory; conduct EOP/EOY counts.
• Recruit, interview and onboard new team members; supervise payroll.
• Create and manage crew schedules; conduct quarterly evaluations.
• Train and develop staff to maintain high performance and service quality.

Skills

Leadership

Staff supervision

Budget awareness

Customer service

Inventory management

Safety compliance

Team development

Job description

Job Details

Job Location: FAYETTEVILLE, NC 28311

Position Type: Full Time

Salary Range: $52,000.00 - $65,000.00

SalaryTravel Percentage: None

Job Shift: Day

Job Category: Automotive

Position Summary

The Shop Manager (SM) is responsible for overseeing all aspects of shop operations, ensuring exceptional customer service, efficient workflow, and a safe, productive environment. This leadership role requires strong organizational skills, technical expertise, and the ability to manage and develop a high-performing team. The Shop Manager is accountable for staffing, inventory control, financial performance, and maintaining company standards.

Key Responsibilities

Leadership & Operational Management

• Supervise shop floor operations, ensuring technicians are properly assigned and vehicles are serviced thoroughly.
• Perform opening and closing procedures.
• Monitor and adjust inventory levels; conduct End of Period (EOP) and End of Year (EOY) inventory.
• Place product orders and manage stock levels.
• Recruit, interview, and onboard new team members.
• Motivate the team, hold members accountable, and make personnel decisions.
• Conduct quarterly employee evaluations and submit payroll.
• Create and manage crew schedules.
• Train and develop team members to ensure consistent performance and growth.
• Serve as a role model, promoting a positive and professional work environment.
• Ensure the crew consistently delivers excellent customer experiences.
• Check in with customers before they leave to ensure satisfaction and address any concerns.
• Understand and manage shop financials to drive results and meet or exceed budget goals.

Technical Duties

• Drain motor oil, replace oil filters, and grease chassis fittings.
• Wash windshields and adjust tire pressure.
• Inspect and top off vehicle fluids.
• Assist customers in selecting oil types and additional services.
• Deliver excellent customer service both verbally and in writing.
• Process payments for services rendered.
• Perform coolant exchanges and fill services.
• Restock and maintain inventory on the shop floor.
• Maintain cleanliness of the shop, office, and bathrooms.
• Perform any and all other assigned duties.

Qualifications & Requirements

• Must be adaptive to change and able to lead through evolving business needs.
• Ability to learn and retain detailed product and service knowledge.
• Basic computer skills required.
• Must be able to maneuver in and out of a 3-foot deep pit safely.
• Capable of walking, standing, bending, stooping, twisting, and performing physical tasks for extended periods.
• Must be able to lift up to 50 pounds.
• Comfortable working in varying weather conditions (hot/cold).
• Strong awareness of surroundings and adherence to safety protocols.
• Excellent communication skills with the public.
• Reliable transportation is required.