Shop Leader: Drive Service, Growth & Bonuses

Socket.dev; Chicago (IL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Free medical insurance for full-time

Dental & Vision

401(k) retirement plan

Monthly bonus program

Paid time off

Employee discounts

Paid training

Advancement opportunities

Job summary

Strickland Brothers is seeking a Shop Manager to lead a service center team, coach staff, and drive performance across key metrics. You will oversee daily operations, scheduling, and customer satisfaction while ensuring a fast, friendly, and reliable service experience.

The role focuses on leadership, operational execution, and business management with opportunities for career growth into higher management levels. This is a full-time, on-site position with a robust benefits package.

Qualifications

• Must be at least 18 years old.
• Valid driver’s license required.
• Successful completion of a background check.
• Reliable transportation is required.
• Willingness to work a schedule that typically averages approximately 50 hours per week.
• Basic computer skills or the ability to quickly learn company systems.

Responsibilities

• Lead, coach, and develop a high-performing service center team.
• Recruit, interview, hire, and train team members.
• Provide ongoing coaching and feedback to support employee development.
• Deliver an exceptional customer experience and maintain high satisfaction ratings.
• Oversee daily shop operations, including opening and closing procedures.
• Monitor service volume, sales, labor efficiency, and customer satisfaction.
• Prepare weekly schedules and manage labor to support needs.
• Maintain inventory accuracy and handle cash procedures as required.

Skills

Leadership

Team coaching

Operations management

Customer service

Scheduling

Job description

Strickland Brothers is seeking a Shop Manager to lead a service center team, coach staff, and drive performance across key metrics. You will oversee daily operations, scheduling, and customer satisfaction while ensuring a fast, friendly, and reliable service experience.

The role focuses on leadership, operational execution, and business management with opportunities for career growth into higher management levels. This is a full-time, on-site position with a robust benefits package.