Shop Manager: Lead a High-Performance Auto Service Team

Strickland Brothers 10 Minute Oil Change; Greenwood (SC); On-site; USD 47,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Dental & vision

Disability insurance

Life insurance

Monthly bonus

401(k)

Paid time off

Job summary

Strickland Brothers in Greenwood, SC is seeking a Shop Manager to lead the service center and coach a high-performing team. You will oversee daily operations, drive key metrics, and ensure fast, friendly, reliable service for customers.

As a working leader, you will assist in greeter, hood, or pit roles when needed and manage labor, inventory, and safety standards to sustain a top-performing shop environment.

Qualifications

• Must be at least 18 years of age.
• Valid driver's license required.
• Successful completion of a background check.
• Reliable transportation is required.
• Willingness to work a schedule that typically averages approximately 50 hours per week.
• Basic computer skills or the ability to quickly learn company systems.

Responsibilities

• Lead, coach, and develop a high-performing service center team.
• Recruit, interview, hire, and train team members.
• Provide ongoing coaching and feedback to support employee development.
• Foster a positive team environment aligned with the Strickland Brothers Way.
• Deliver an exceptional customer experience and maintain strong customer satisfaction ratings.
• Address customer concerns and resolve issues quickly and professionally.
• Monitor customer feedback and coach the team to continuously improve service quality.
• Oversee daily shop operations including opening and closing procedures.
• Manage workflow by assigning technician roles and maintaining efficient service flow.
• Ensure the shop remains clean, safe, and organized at all times.
• Drive shop performance by monitoring service volume, sales, labor efficiency, and customer satisfaction.
• Create weekly schedules and manage labor to support operational needs.
• Partner with the Area Manager to review performance and set shop goals.
• Maintain accurate inventory levels and complete inventory counts.
• Manage cash handling procedures including daily deposits.
• Ensure compliance with company policies, safety standards, and operational procedures.

Skills

Driver's license

Background check

Reliable transportation

50 hours per week

Basic computer skills

Job description

Strickland Brothers in Greenwood, SC is seeking a Shop Manager to lead the service center and coach a high-performing team. You will oversee daily operations, drive key metrics, and ensure fast, friendly, reliable service for customers.

As a working leader, you will assist in greeter, hood, or pit roles when needed and manage labor, inventory, and safety standards to sustain a top-performing shop environment.