SB Shop Manager

Socket.dev; Elkin (NC); On-site; USD 57,000 - 75,000; Full time

Benefits offered by this job

Free preventive care medical plan

Dental, vision, disability

Company-paid life insurance

Monthly bonus program

401(k) retirement savings plan

Paid time off

Employee discounts

Paid training

Advancement opportunities

Job summary

Strickland Brothers is seeking an experienced Shop Manager to lead a busy automotive service center. You will oversee daily operations, coach a team, and drive performance in key metrics while delivering fast, friendly, and reliable service.

The role emphasizes leadership, operational execution, and business management, with a weekly pay structure and opportunities for advancement to higher management roles. A 50-hour workweek is typical.

Qualifications

• Must be 18 years or older.
• Valid driver's license required.
• Background check successful.
• Reliable transportation required.
• Willingness to work ~50 hours per week.
• Basic computer skills or ability to learn company systems.

Responsibilities

• Lead, coach, and develop a high-performing service center team.
• Deliver an exceptional customer experience and maintain satisfaction ratings.
• Oversee daily shop operations, openings/closings, and workflow.
• Monitor service volume, sales, labor efficiency, and customer satisfaction; set weekly schedules.

Skills

Team leadership

Coaching

Operations management

Customer service

Scheduling

Tools

POS / Inventory software

Job description

Accelerate Your Career with Us!

At Strickland Brothers, our Shop Managers operate as the leaders of the service center. In this role, you will oversee day-to-day shop operations, develop and coach your team, and drive performance across key business metrics including oil change count, sales, labor efficiency, and customer satisfaction.

Shop Managers are responsible for creating a positive, high-performing work environment while ensuring every service is delivered according to the Strickland Brothers Way. This role combines team leadership, operational execution, and business management to deliver fast, friendly, and reliable service to our customers.

At Strickland Brothers, our Shop Managers are working leaders who actively support service operations alongside their team when needed, including assisting in roles such as greeter, hood technician, or pit technician.

This position is paid weekly on an hourly basis, with schedules typically based on a 50-hour workweek. The pay range shown represents estimated gross earning potential when annualized and includes projected monthly bonus opportunities based on shop performance. High-performing Shop Managers have opportunities to grow into Certified Training Manager and Area Manager roles.

Key Responsibilities

Team Leadership & Development

• Lead, coach, and develop a high-performing service center team.
• Recruit, interview, hire, and train team members.
• Provide ongoing coaching and feedback to support employee development.
• Foster a positive team environment aligned with the Strickland Brothers Way.

Customer Experience

• Deliver an exceptional customer experience and maintain strong customer satisfaction ratings.
• Address customer concerns and resolve issues quickly and professionally.
• Monitor customer feedback and coach the team to continuously improve service quality.

Shop Operations

• Oversee daily shop operations including opening and closing procedures.
• Manage workflow by assigning technician roles and maintaining efficient service flow.
• Ensure the shop remains clean, safe, and organized at all times.

Business Performance

• Drive shop performance by monitoring key metrics such as service volume, sales, labor efficiency, and customer satisfaction.
• Create weekly schedules and manage labor to support operational needs.
• Partner with the Area Manager to review performance and set shop goals.

Financial & Administrative Responsibilities

• Maintain accurate inventory levels and complete inventory counts.
• Manage cash handling procedures including daily deposits.
• Ensure compliance with company policies, safety standards, and operational procedures.

Requirements:

• Must be at least 18 years of age.
• Valid driver’s license required.
• Successful completion of a background check.
• Reliable transportation is required.

• Willingness to work a schedule that typically averages approximately 50 hours per week.
• Basic computer skills or the ability to quickly learn company systems.

Work Environment & Physical Requirements

• Ability to stand, stoop, bend, squat, and reach for extended periods of time.
• Ability to lift and carry up to 50 lbs.
• Ability to work in an automotive service environment.
• Comfortable working in non-climate-controlled environments.
• Ability and willingness to work during all season and weather conditions.
• Ability to work in confined spaces when necessary.

Benefits:

We invest in our team members by offering competitive pay, strong benefits, and opportunities for career growth.

• Free employer-paid preventive care medical plan for full time employees
• Dental, vision, short term and long-term disability
• Company-paid life insurance
• Monthly bonus program
• 401(k) retirement savings plan
• Paid time off compliant with all state requirements
• Generous employee discounts
• Paid training
• Advancement opportunities