SB Shop Manager

Socket.dev; Algonquin (IL); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Free preventive care

Dental & Vision

Life insurance

Monthly bonus

401(k) plan

Paid time off

Employee discounts

Paid training

Advancement opportunities

Job summary

Strickland Brothers is hiring a Shop Manager to lead a busy service center. You will guide daily operations, coach technicians, and manage labor, inventory, and safety standards while driving sales and customer satisfaction.

The role emphasizes hands-on leadership, strategic planning, and cross-functional teamwork with growth opportunities into senior management.

Qualifications

• Must be at least 18 years old.
• Valid driver’s license required.
• Successful completion of a background check.
• Reliable transportation required.
• Willingness to work ~50 hours per week.
• Basic computer skills or ability to learn company systems.

Responsibilities

• Lead, coach and develop a high-performing service center team.
• Recruit, interview, hire and train team members.
• Provide ongoing coaching to support employee development.
• Deliver an exceptional customer experience and maintain satisfaction ratings.
• Oversee daily shop operations and labor efficiency.
• Drive shop performance through key metrics and schedules.
• Maintain inventory and manage cash handling procedures.

Skills

Team leadership

Coaching

Customer experience

Operations management

Performance tracking

Job description

Accelerate Your Career with Us!

At Strickland Brothers, our Shop Managers operate as the leaders of the service center. In this role, you will oversee day-to-day shop operations, develop and coach your team, and drive performance across key business metrics including oil change count, sales, labor efficiency, and customer satisfaction.

Shop Managers are responsible for creating a positive, high-performing work environment while ensuring every service is delivered according to the Strickland Brothers Way. This role combines team leadership, operational execution, and business management to deliver fast, friendly, and reliable service to our customers.

At Strickland Brothers, our Shop Managers are working leaders who actively support service operations alongside their team when needed, including assisting in roles such as greeter, hood technician, or pit technician.

This position is paid weekly on an hourly basis, with schedules typically based on a 50-hour workweek. The pay range shown represents estimated gross earning potential when annualized and includes projected monthly bonus opportunities based on shop performance. High-performing Shop Managers have opportunities to grow into Certified Training Manager and Area Manager roles.

Key Responsibilities

Team Leadership & Development

• Lead, coach, and develop a high-performing service center team.
• Recruit, interview, hire, and train team members.
• Provide ongoing coaching and feedback to support employee development.
• Foster a positive team environment aligned with the Strickland Brothers Way.

Customer Experience

• Deliver an exceptional customer experience and maintain strong customer satisfaction ratings.
• Address customer concerns and resolve issues quickly and professionally.
• Monitor customer feedback and coach the team to continuously improve service quality.

Shop Operations

• Oversee daily shop operations including opening and closing procedures.
• Manage workflow by assigning technician roles and maintaining efficient service flow.
• Ensure the shop remains clean, safe, and organized at all times.

Business Performance

• Drive shop performance by monitoring key metrics such as service volume, sales, labor efficiency, and customer satisfaction.
• Create weekly schedules and manage labor to support operational needs.
• Partner with the Area Manager to review performance and set shop goals.

Financial & Administrative Responsibilities

• Maintain accurate inventory levels and complete inventory counts.
• Manage cash handling procedures including daily deposits.
• Ensure compliance with company policies, safety standards, and operational procedures.

Requirements:

• Must be at least 18 years of age.
• Valid driver’s license required.
• Successful completion of a background check.
• Reliable transportation is required.

• Willingness to work a schedule that typically averages approximately 50 hours per week.
• Basic computer skills or the ability to quickly learn company systems.

Work Environment & Physical Requirements

• Ability to stand, stoop, bend, squat, and reach for extended periods of time.
• Ability to lift and carry up to 50 lbs.
• Ability to work in an automotive service environment.
• Comfortable working in non-climate-controlled environments.
• Ability and willingness to work during all season and weather conditions.
• Ability to work in confined spaces when necessary.

Benefits:

We invest in our team members by offering competitive pay, strong benefits, and opportunities for career growth.

• Free employer-paid preventive care medical plan for full time employees
• Dental, vision, short term and long-term disability
• Company-paid life insurance
• Monthly bonus program
• 401(k) retirement savings plan
• Paid time off compliant with all state requirements
• Generous employee discounts
• Paid training
• Advancement opportunities