Shop Foreperson

Mercedes-Benz Manhattan, Inc.; New York (NY); On-site; USD 85,000 - 115,000; Full time

Job summary

Mercedes-Benz Manhattan, Inc. seeks a Shop Foreperson to plan, organize, and lead the service workshop, ensuring quality repairs at fair costs and delivering an outstanding dealership experience.

The role requires strong communication, team leadership, and hands-on supervision of technicians, with responsibilities including reviewing repair orders in CDK and mentoring technicians. The Foreperson will also ensure safety, dispatch work, and maintain a clean work area in Manhattan.

Qualifications

• High School Diploma with post-secondary technical training.
• 7+ years of experience in repairing vehicles.
• Valid NYS inspection license.
• Willingness to work Saturdays and holidays.

Responsibilities

• Lead the technician group through example and encouragement; motivate during high workload.
• Review CDK to ensure proper repair order punching, time tracking and progress.
• Knowledge of tools and equipment used to diagnose and repair hydraulic, pneumatic, and electrical systems in Mercedes-Benz models.
• Monitor daily technician production; analyze reports and investigate issues affecting throughput.

Skills

Team leadership

Communication skills

Technician mentoring

Customer interaction

Organizational skills

Education

High school diploma

Post-secondary technical training

Tools

CDK system

Diagnostics tools

Job description

Job Description - Shop Foreperson (MER00047TX)

Description

The mission of Mercedes-Benz Manhattan Shop Foreperson is to plan, organize, lead, and control the flow of service work through the workshop in a professional, timely, and efficient manner while ensuring quality repairs at a fair cost to the customer.

Offer the best dealership experience through the ongoing pursuit of excellence and quality that has come to symbolize the Mercedes-Benz brand worldwide.

The Mercedes-Benz Manhattan Shop Foreperson must provide a consistently outstanding brand & customer experience through consistently outstanding preparation, attitude, & teamwork.

Responsibilities

• Must be fair, articulate, enthusiastic and a self-motivated team player with outstanding communication skills (both written & verbal), a positive attitude and an excellent work ethic. Must be able to lead the technician group through example and encouragement, especially when the workload dictates.
• Must be able to review CDK to ensure that each technician is punching on repair orders properly, flagging time appropriately, and moving through repair work on a daily basis.
• Must have knowledge of all tools & equipment used to diagnose, troubleshoot & repair various hydraulic, pneumatic, & electrical systems in all Mercedes Benz models.
• Strong follow up and organizational skills, including reviewing technician production performance on a daily basis, including running and analyzing reports relevant to technician production. This includes investigating and correcting issues relating to lack of production.
• Must be able to interact with customers, including explaining repair work, going for road tests, and fielding customer questions regarding their Mercedes-Benz vehicles.
• Foreperson will also be responsible for mentoring and teaching technician trainees, technician interns, and line technicians. This includes proper diagnosis techniques, explaining tools and resources available, best practices for repair work, and utilization of efficiency measures.
• Must be able to monitor and review technician behavior and discipline when necessary.
• Maintain a clean and safe work area and ensure that each technician also keeps their work area clean and safe.
• Able to commute into and out of Manhattan/New York City on a daily basis.
• Dispatching work out to the shop

Qualifications

• High School Diploma with post-secondary technical training.
• Must have 7+ of experience in repairing vehicles.
• Must have a valid NYS inspection license.
• Able to work Saturdays and Holidays, when necessary
• Able to withstand the physical requirements of the position

Organization

Mercedes-Benz Manhattan, Inc.

Primary Location

United States of America-New York-New York

Work Locations

770 11th Avenue 770 11th Avenue New York 10019