Shop Flow Manager

Crain Automotive Holdings, LLC; Fayetteville (AR); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive pay based on experience

Opportunity for leadership role

Fast-paced work environment

Team that values growth and accountability

Job summary

Crain Automotive Holdings, LLC in Fayetteville is seeking a Service Operations Coordinator to ensure the efficient flow of a high-volume service shop. This role requires a proactive individual with experience in dispatch, logistics, or a similar fast-paced environment. Responsibilities include prioritizing repair orders, tracking vehicle status, and coordinating with various teams to maintain workflow. The ideal candidate is organized, has strong communication skills, and can manage multiple tasks efficiently in a busy shop environment.

Qualifications

• Experience in logistics, dispatch, or manufacturing scheduling.
• Ability to manage multiple tasks without losing control.
• Strong follow-up skills for team communication.

Responsibilities

• Dispatch and prioritize repair orders based on technician skill.
• Track the status of every vehicle in the shop.
• Identify bottlenecks and resolve issues proactively.

Skills

Organizational skills

Communication skills

Prioritization under pressure

Problem-solving

Dispatch expertise

Job description

Service Operations Coordinator (Shop Flow Manager)

Crain Kia of Fayetteville | High-Volume Service Department

We are not looking for a traditional service advisor. We are hiring a Service Operations Coordinator — someone who can control the flow of a fast-moving shop, manage multiple jobs at once, and ensure nothing gets stuck, missed, or delayed. If you’ve worked in dispatch, logistics, fleet maintenance, manufacturing scheduling, or a high-volume service environment, this role will feel familiar.

What You’ll Own (This is not a passive role)

You are responsible for keeping the shop moving — at all times.

• Dispatch and prioritize repair orders based on technician skill and workload
• Track the status of every vehicle in the shop (nothing sits unnoticed)
• Follow up with technicians in real time — not at the end of the day
• Identify bottlenecks and solve them before they become problems
• Coordinate with parts, advisors, and management to keep workflow efficient
• Ensure work is completed in the right order, at the right time, by the right person
• Hold the standard on urgency, communication, and execution

What We’re Looking For

This role is about how you think, not just where you’ve worked.

You might come from:

• Logistics / dispatch (trucking, delivery, operations)
• Fleet or diesel maintenance shops
• Manufacturing or production scheduling
• Aviation maintenance coordination
• High-volume service or collision centers

You will stand out if you:

• Naturally organize chaos and prioritize under pressure
• Track multiple moving pieces without losing control
• Follow up relentlessly without being asked
• Take ownership when things fall behind and fix it
• Communicate clearly and directly with a team

This Role Is NOT For Someone Who

• Waits to be told what to do
• Gets overwhelmed when things get busy
• Avoids difficult conversations with technicians or team members
• Is focused only on customer interaction and not internal execution

What Success Looks Like

• No stalled repair orders
• Technicians are consistently working on the right jobs
• Work is flowing efficiently from check-in to completionProblems are identified early and handled quickly
• The entire shop runs with urgency and clarity

What You Get

• Competitive pay based on experience and performance
• Opportunity to step into a leadership role within operations
• A fast-paced environment where strong operators stand out quickly
• A team that values execution, accountability, and growth