Shop Operations Coordinator

National Speed; Wilmington (NC); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Daily company-paid lunch ($20/day via DoorDash)

Job summary

National Speed is hiring a Shop Operations Coordinator in Wilmington, NC. This role involves managing customer interactions, overseeing small projects, and ensuring smooth operations within our fast-paced shop environment. Candidates should be highly organized, proactive, and interested in high-performance vehicles. Starting pay is $20/hr with expected 40-50 hours per week. Daily company-paid lunch is provided. Join a passionate team dedicated to delivering quality service and maintaining strong customer relationships.

Qualifications

• Ability to manage scheduling and communication effectively.
• Experience in customer service roles preferred.
• Skills in managing small projects from start to finish.

Responsibilities

• Handle inbound phone calls and manage customer interactions.
• Coordinate simple projects like tune-only jobs from start to finish.
• Maintain cleanliness and presentation of showroom and customer areas.
• Follow up with customers post-project to ensure satisfaction.

Skills

Highly organized

Detail-oriented

Proactive mindset

Ability to follow structured processes

Comfortable in fast-paced environment

Interest in high-performance vehicles

Job description

About the job Shop Operations Coordinator

National Speed is hiring a highly organized, customer-focused team member to support shop operations and ensure every project moves through our system efficiently and professionally.

This is not a typical front desk role.

You will serve as a communication extension of the General Manager – managing inbound calls, handling customer interactions, and helping coordinate and execute smaller projects from start to finish. Your role is to keep things moving, reduce friction, and help protect the focus of the leadership team by executing direction quickly and accurately.

You'll be working in a fast-paced, high-performance environment surrounded by serious builds and customers from across the country who trust us with their vehicles. We take pride in what we do, and that shows in both the quality of our work and the experience we deliver.

We're looking for someone who takes ownership of their role, follows through, and takes pride in keeping things running smoothly.

What You'll Do

Own the Gate

• Answer inbound phone calls and handle each according to our defined processes
• Greet walk-ins and provide quick tours
• Monitor social media comments and messages on a scheduled basis, and respond using predefined guidelines
• Escalate to the GM when needed based on defined criteria

Manage Communication & Scheduling Flow

• Make appointment reminder calls and confirm upcoming projects
• Ensure customers are informed and prepared for their visit
• Reduce no-shows and scheduling gaps

Manage Simple Projects End-to-End

You will manage smaller jobs (such as tune-only projects) from start to finish under the direction of the General Manager, including:

• Customer check-in
• Coordinating vehicle handoff to the technician/tuner
• Managing communication during the visit
• Collecting payment
• Delivering the vehicle back to the customer
• Escalate to the GM if anything falls outside the normal process or customer expectations

Maintain the Customer Experience

• Keep the showroom and customer lounge clean and presentable
• Ensure every customer interaction reflects the standards and quality of our brand

Follow-Up & Retention

• Contact customers 90–120 days after project completion (list provided weekly)
• Check in on satisfaction and identify additional needs
• Capture and log any new opportunities generated

Support Shop Operations

• Help keep jobs moving by preventing communication gaps
• Actively identify and resolve small bottlenecks before they become problems
• Protect leadership focus by handling interruptions and filtering communication appropriately
• Take ownership of identifying stalled or delayed items and proactively move them forward

What We're Looking For

• Highly organized and detail-oriented
• Able to follow structured processes and operate confidently within them
• Proactive mindset – you don't wait for things to break before acting
• Comfortable in a fast-paced, high-accountability environment
• Genuine interest in high-performance vehicles (this matters more than you think)
• $20/hr with expected 40–50 hours per week (Monday–Friday)
• Daily company-paid lunch ($20/day via DoorDash)