Shop Floor Leader: Drive Sales & Customer Experience

Lush Fresh Handmade Cosmetics North America; Bend (OR); On-site; USD 25,000 - 26,000; Part time

Job summary

Lush Fresh Handmade Cosmetics North America is seeking a Part-Time Floor Leader in Bend, OR to lead a team on the shop floor, drive sales, and deliver exceptional customer experiences. You’ll coach ambassadors, manage opening/closing tasks, and maintain a high-energy store that reflects our ethical values.

You’ll train staff, monitor performance, and support DEIB initiatives while upholding cash handling and stock processes. This role emphasizes teamwork, product knowledge, and customer care.

Qualifications

• Minimum 1 year of experience in customer service and sales.
• Experience with cash handling and opening/closing procedures.
• Supervisory experience involving coaching, feedback, and training.
• Ability to solve problems related to day-to-day customer service in a fast-paced environment.
• Knowledge and passion for skincare, natural beauty, and ethical business.
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Responsibilities

• Drive sales by coaching the sales team and adjusting shop floor structure to meet goals.
• Deliver a world-class customer experience on the shop floor, including product demonstrations.
• Educate customers on Lush brand values and ethical policies in-store and through events.
• Deepen product knowledge to provide informed recommendations for customer needs.

Skills

Customer service

Sales

Cash handling

Opening/Closing procedures

Supervisory experience

Coaching

Feedback

Training

Problem solving

Team environment

Skincare passion

Ethical business

Flexible schedule

Job description

Lush Fresh Handmade Cosmetics North America is seeking a Part-Time Floor Leader in Bend, OR to lead a team on the shop floor, drive sales, and deliver exceptional customer experiences. You’ll coach ambassadors, manage opening/closing tasks, and maintain a high-energy store that reflects our ethical values.

You’ll train staff, monitor performance, and support DEIB initiatives while upholding cash handling and stock processes. This role emphasizes teamwork, product knowledge, and customer care.