Shop Dispatcher: Schedule & Warranty Coordination

Midwest Transit Equipment; Kankakee (IL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive Pay

Medical Insurance

Dental and Vision

Disability and Life Insurance

401(k) with company match

Holiday Pay

PTO Pay

Career Growth

Job summary

Midwest Transit Equipment in Kankakee, IL seeks a Full Time Shop Dispatcher to prepare, update, and dispatch workload to technicians, ensuring timely service of buses. This role requires coordinating with parts and service staff and maintaining accurate work orders to support warranty and billing processes.

You will document all service activities, track progress, and provide excellent customer service in a safety-sensitive environment, while meeting deadlines and maintaining attention to detail.

Qualifications

• High School Diploma or equivalent.
• Experience in the Medium/Heavy Duty truck or automotive industry.
• Problem solving skills.
• Strong customer service skills.
• Excellent verbal and written communication skills.
• Proficiency in MS Office (Word, Excel, Outlook).
• Strong attention to detail.
• Must be able to work under pressure and meet deadlines.
• Ability to work independently.

Responsibilities

• Assign jobs to technicians based on workload and technician location.
• Prepare, update, and dispatch the daily work orders.
• Gather and maintain work orders and documentation.
• Ensure job completion and invoice customers when the jobs are completed.
• Understand and ensure compliance with all International and vendor policies and warranty procedures.
• Properly document all warranty claims and track all warranty parts.
• Provide warranty update information to service staff and technicians as needed.
• Attendance at Service Staff meetings as required.
• Provide excellent customer service.
• Look up warranty history and potential open recalls on buses.
• Code RO’s for proper billing; customer, warranty, or company code.
• Track service work orders from start to finish.
• Communicate with Parts Dept and Service Technicians to make sure everything needed is on hand.

Skills

Problem solving

Customer service

Communication

Education

High School Diploma

Tools

MS Office

Job description

Midwest Transit Equipment in Kankakee, IL seeks a Full Time Shop Dispatcher to prepare, update, and dispatch workload to technicians, ensuring timely service of buses. This role requires coordinating with parts and service staff and maintaining accurate work orders to support warranty and billing processes.

You will document all service activities, track progress, and provide excellent customer service in a safety-sensitive environment, while meeting deadlines and maintaining attention to detail.