Shop Coordinator

Mustang Cat; Houston, Northern (TX, KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Great Work-Life Balance

Overtime opportunities

Tuition Reimbursement

Job stability

401(k) with employer match

Paid vacation, sick time & holidays

Job summary

Mustang Cat in Houston is seeking a Shop Coordinator to support the Machinery Service Department in day-to-day shop operations, coordinating repairs, processing invoices, and ensuring timely service for customers. This role emphasizes safety, efficient multitasking, and clear communication with technicians and internal stakeholders.

Ideal candidates bring 1–2 years of dispatching or coordination experience in a service setting, strong customer service skills, and the ability to multitask in a

Qualifications

• Requires high school diploma or equivalent.
• 1–2 years of dispatching or coordination experience in a service or repair-related industry.
• Strong customer service and organizational skills.

Responsibilities

• Support shop scheduling and coordinate repairs between teams.
• Review invoices for accuracy and process warranty documentation.
• Monitor production and efficiency, reporting key metrics.
• Manage equipment inventory and assist with shipping & receiving.
• Enforce safety and contamination control practices.
• Provide technical support to internal stakeholders.
• Communicate effectively with technicians, Product Support Sales Reps, and customers.
• Step in for the Service Supervisor during absences and assist with delegated tasks.

Skills

Dispatching

Coordination

Customer Service

Communication

Multitasking

Education

High school diploma

Tools

CRM systems

Job description

Mustang Cat - Houston, 12800 Northwest Freeway, Houston, Texas, United States of America

Job Description

Posted Thursday, September 3, 2026 at 6:00 AM

Building Texas… Powering the World. Since 1952, Mustang has proudly served the construction, oil & gas, power generation, marine, and manufacturing industries a s the authorized Caterpillar® dealer for Southeast Texas. Start your career with Mustang Cat - one of America's Greatest Midsize Workplaces of 2025!

Now Hiring: Shop Coordinator – Houston, TX

(Service Operations | Customer Support | Shop Scheduling)

Mustang Cat is actively seeking a Shop Coordinator to support the Machinery Service Department in Houston, Texas. In this role, you will assist the Service Supervisor in the day-to-day operations of the shop, ensuring timely and efficient equipment service, customer communication, and repair coordination.

Top Benefits for Shop Coordinators at Mustang Cat:

• Great Work-Life Balance
• Opportunity for Overtime
• Tuition Reimbursement
• Job Stability
• 401(k) with Employer Match
• Paid Vacation, Sick Time & Holidays

What You’ll Do as a Shop Coordinator:

• Support shop scheduling and coordinate repairs between teams
• Review invoices for accuracy and process warranty documentation
• Monitor production and efficiency, reporting key metrics
• Manage equipment inventory and assist with shipping & receiving
• Enforce safety and contamination control practices
• Provide technical support to internal stakeholders
• Communicate effectively with technicians, Product Support Sales Reps, and customers
• Step in for the Service Supervisor during absences and assist with delegated tasks
• High school diploma or equivalent required
• 1–2 years of dispatching or coordination experience in a service or repair-related industry
• Excellent customer service and organizational skills
• Ability to multitask and prioritize in a fast-paced environment
• Professional communication across phone, email, and in-person interactions

Preferred Qualifications:

• Mechanical aptitude or background in equipment repair/service
• Spanish speaking skills are a strong plus
• Familiarity with Caterpillar equipment, service scheduling systems, or CRM platforms is beneficial

Join Mustang Cat, where you’ll help power the projects that build and sustain Texas.

Check out the Mustang Cat Anthem to see our mission in action!

Mustang Cat - Houston, 12800 Northwest Freeway, Houston, Texas, United States of America

Mustang Cat is an Equal Opportunity Employer.