Engine Technical Communicator

Mustang Cat; Houston, Northern (TX, KY); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Great Work-Life Balance

Tuition Reimbursement

Job Stability

Full-Time Benefits to Include: Medical

Dental

Vision

401(k) Employer Match

Paid Vacation

Paid Sick Time

Holidays

Job summary

Mustang Cat in Houston, TX is seeking a Technical Communicator to support our service and field teams across large bore engines and Caterpillar systems. The role focuses on diagnosing technical issues, reading schematics, and communicating with CAT engineers to rapidly resolve problems while supporting sales and parts departments.

The ideal candidate holds a college degree in Diesel Technology or related field, plus hands-on experience with engines, precision measuring tools, and Dyno testing

Qualifications

• College degree in Diesel Technology or Ag Mechanization or other industry-related field.
• Equivalent work experience acceptable in lieu of education.
• In-depth knowledge of internal combustion engines and spark vs compression ignition.
• Ability to read schematics, engineering drawings, and machining specifications.
• Experience with precision measuring equipment and dyno testing procedures.
• Knowledge of CAT and Mustang data/service systems.

Responsibilities

• Consulting with stores to resolve critical technical problems and improve technicians' competencies.
• Provide technical support for shop and field service departments.
• Communicate with CAT engineers via DSN for rapid issue resolution.
• Perform applied failure analysis and goodwill requests; assist district CAT Representative.
• Collaborate with Technical Services and service technicians to troubleshoot needs.
• Step in to cover duties of other Technical Communicators when needed.
• Assist sales and parts with technical matters; contribute to cross-department solutions.
• Develop and maintain cohesive teamwork across departments and with Caterpillar.

Skills

Technical knowledge

Schematic reading

Diagnostics

Technical communication

Team collaboration

Education

College degree in Diesel Technology or Ag Mechanization

Tools

Dial bore gauges

Calipers

OD micrometers

Depth micrometers

Profilometers

T-gauges

Gauge blocks

Job description

Mustang Cat - Houston, 12800 Northwest Freeway, Houston, Texas, United States of America

Job Description

Posted Friday, August 21, 2026 at 5:00 AM

Building Texas… Powering the World. Since 1952, Mustang has proudly served the construction, oil & gas, power generation, marine, and manufacturing industries as the authorized Caterpillar® dealer for Southeast Texas. Start your career with Mustang Cat - one of America's Greatest Midsize Workplaces of 2025!

Technical Communicator Benefits:

• Great Work-Life Balance
• Tuition Reimbursement
• Job Stability
• Full-Time Benefits to Include: Medical, Dental, Vision
• 401(k) Employer Match
• Paid Vacation, Sick Time, Holidays

Technical Communicator Responsibilities include:

• Consulting with all stores to ensure resolution of critical technical problems while enhancing technical competencies of dealer Technicians
• Providing technical support for Mustang Power Systems shop and field service departments to include large bore 290, field service, marine, EPG, Tomball, and Waller (rebuild and machining).
• Communicating with CAT engineers via the DSN to quickly resolve all technical issues
• Performing other duties such as applied failure analysis, completing goodwill requests, and working with our district CAT Representative to help resolve technical issues
• Work with Technical Services team and service technicians to provide solutions to trouble-shooting needs
• This person must be able to take on additional work in the absence of other Technical Communicators and possess strong written and verbal skills.
• Assisting with the definition and solution of technical problems
• Assist sales and parts departments with technical matters
• Develop and maintain a cohesive team effort between all departments
• Work closely with Caterpillar to develop economical solutions to issues and product problems

Technical Communicator Requirements:

• College degree in Diesel Technology or Ag Mechanization or other industry-related field
• Will consider equivalent work experience in lieu of educational requirements
• In-depth knowledge of internal combustion engines and the fundamental differences between spark vs compression ignition engines.
• Technical background with the ability to read schematics, engineering drawings, and machining specifications
• Working knowledge of precision measuring equipment to include dial bore gauges, calipers, O.D. micrometers, depth micrometers, profilometers, T-gauges, gauge blocks, etc.
• Working knowledge of water brake and inertial dyno testing procedures, nomenclature, and performance troubleshooting
• Knowledge of CAT and Mustang data/service systems and applications
• Soft skills as required for a technical professional whose insight and recommendations may directly influence service revenue and sales growth in a competitive environment.

Check out the Mustang Cat Anthem to see our mission in action!

Check out the Mustang Cat Anthem to see our mission in action!

Mustang Cat is an Equal Opportunity Employer.

Mustang Cat - Houston, 12800 Northwest Freeway, Houston, Texas, United States of America