Shop & Browse - Ecommerce Product Manager

Floor & Decor; Atlanta (GA); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Bonus opportunities

Relocation opportunities across the U

401k with discretionary company match

Employee Stock Purchase Plan

Referral Bonus Program

Paid vacation

Paid holidays

Volunteer Time Off

Job summary

Floor & Decor is seeking a Product Manager to own the Ratings & Reviews experience on flooranddecor.com, with later expansion to other shopping funnel areas. You will collaborate with Merchants, Online Merchandising, Store Ops, Marketing and IT to drive revenue and customer satisfaction through data-driven product evolution.

The role emphasizes end-to-end product delivery, cross-functional teamwork, and a strong focus on customer experience, analytics, and agile development in a hybrid in-office

Qualifications

• 2+ years of digital product management and/or business analyst experience.
• Strong analytical skills and the ability to learn quickly.
• Must be organized and possess strong problem-solving skills.
• Ability to multi-task and work in a fast-paced environment.
• Solid understanding of SDLC and Agile methodologies, with experience collaborating closely with engineering and design teams.
• Demonstrated ability to manage and prioritize multiple concurrent initiatives, balancing online and in-store impact and requirements.
• Proficiency in identifying, analyzing, and utilizing data to shape product vision and requirements, focusing on web and omnichannel retail contexts.
• Strong communication across technical and non-technical audiences and senior leadership.

Responsibilities

• Define and prioritize features that enhance the eCommerce shop & browse journey, including ratings & reviews and product listing pages.
• Provide actionable prioritization recommendations aligned with business goals and customer needs.
• Participate in production support activities including issue replication and analysis of logs for impact and fixes.
• Conduct market research and competitor analysis, incorporating user feedback to identify pain points and trends.
• Collaborate with cross-functional teams to gather requirements, write user stories, and create product specifications.
• Partner with development teams to ensure timely, high-quality delivery of features and integrations.
• Conduct user acceptance testing (UAT) to confirm features meet usability and performance standards.
• Define and track KPIs to measure impact and guide improvements.
• Use data insights to continually optimize features and drive decisions.
• Adapt product features and strategies based on evolving user needs and market dynamics.

Skills

Analytics

SDLC & Agile

Excel

Cross-functional collaboration

Roadmap planning

Communication

Problem-solving

Multi-tasking

Data-driven decision making

Tools

Salesforce CommerceCloud / Demandware

Job description

Floor & Decor is hiring a Product Manager responsible for creating and maintaining a best-in-class shopping experience on flooranddecor.com, primarily focused on Ratings & Reviews and later moving into other areas of the shopping funnel. This Product Manager will work in close collaboration with Merchants, Online Merchandising, Store Ops, Marketing & IT and other product managers covering tangentially related products. This position is a key contributor to the success of flooranddecor.com in the market and seeks to drive revenue and enhance customer experience through product evolution, enhancement, and optimization efforts. The products this role may oversee from inception to sunset may include but is not limited to:

• Ratings & Reviews
• Product Q&A
• Product Data Modeling
• Product List Pages

We are looking for someone with a passion for digital experience who puts the customer experience first to drive a strong roadmap & execution of roadmap plans. The ability to demonstrate positive performance and increased competitiveness for the digital product is incredibly important to success in this role. The successful candidate is data driven, curious and motivated with a strong attention to detail.

Minimum Eligibility Requirements

• 2+ years of digital product management and/or business analyst experience
• Strong analytical skills and the ability to learn quickly
• Must be organized and possess strong problem-solving skills
• Ability to multi-task and work in a fast-paced environment
• Solid understanding of Software Development Life Cycle (SDLC) and Agile methodologies, with experience collaborating closely with engineering and design teams
• Demonstrated ability to manage and prioritize multiple concurrent initiatives, maintaining a balance between online and in-store impact and requirements.
• Proficiency in identifying, analyzing, and utilizing data to shape product vision, strategy, and requirements, with a focus on both web and omnichannel retail contexts
• Skilled in using data to guide both short- and long-term product decision-making for online sales growth and customer satisfaction with proficiency in Microsoft Excel
• Demonstrated success delivering digital products end-to-end, from ideation and roadmap planning to launch and post-launch analysis
• Effective collaborator with cross-functional teams, able to bridge the gap between business, technology, and customer experience teams to achieve unified results
• Demonstrated ability to work independently as well as cross-functionally with a team to execute tasks and projects and achieve desired results
• Strong written, verbal, interpersonal, and negotiation skills, with the ability to communicate effectively across technical and non-technical audiences in addition to senior leadership

Ideal but not Required

• Customer-Facing Digital Product
• Ratings & Reviews
• Customer Generated Content
• Product Data Modeling
• 1+ years of eCommerce experience ideally with Salesforce CommerceCloud / Demandware

Essential Job Functions

• Define and prioritize features that enhance the eCommerce shop & browse journey, including ratings & reviews, product listing, product details, search and other related experiences where needs / opportunities arise.
• Provide actionable prioritization recommendations to the Shop & Browse Product Manager, aligning with business goals and customer needs.
• Participate in production support activities including but not limited to replicating issues, reviewing customer sessions and/or systems logs to identify impact, potential root causes and fixes.
• Conduct market research and competitor analysis, incorporating user feedback to identify pain points, opportunities, and trends in eCommerce.
• Collaborate with cross-functional teams to gather requirements, write user stories, and create product specifications that align with the end-to-end customer experience.
• Partner with development teams to ensure timely, high-quality delivery of features, enhancements, and technical integrations.
• Conduct user acceptance testing (UAT) to confirm that new features meet functional, usability, and performance standards.
• Define and track and analyze KPIs (e.g., conversion rates, checkout abandonment, fulfillment times, and customer satisfaction) to measure feature impact and identify improvement areas.
• Use data analysis and user insights to continually optimize features and drive data-informed product decisions.
• Adapt product features and strategies based on evolving user needs, market dynamics, and feedback.

Working Conditions (travel, environment)

• Limited travel required
• The noise level in the work environment is typically quiet to moderate
• Hybrid role: Monday - Thursday in office

Physical/Sensory Requirements

Sedentary Work – Ability to exert 10 - 20 pounds of force occasionally, and/or negligible amount of force frequently to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.

Benefits & Rewards

• Bonus opportunities at every level
• Non-traditional retail hours (we close at 7p!)
• Relocation opportunities across the country
• 401k with discretionary company match
• Employee Stock Purchase Plan
• Referral Bonus Program
• 80 hrs. annualized paid vacation (full-time associates)
• 4 paid holidays per year (full-time hourly store associates only)
• 1 paid personal holiday of associate’s choice and Volunteer Time Off program
• Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.