Shop and Field Service Parts Coordinator

BRAMCO GROUP; La Vergne (TN); On-site; USD 60,000 - 85,000; Full time

Job summary

BRAMCO GROUP in Nashville/La Vergne, TN seeks a full-time Parts Logistics Coordinator to manage daily parts flow for Shop, Field and Certified technicians. You will coordinate parts availability, backorders, and supplier communications to ensure on-time delivery.

Qualified candidates have HS diploma (2–4 year degree preferred) with 5+ years in heavy equipment parts service coordination, strong communication skills, and proficiency in MS Office and Intellidealer.

Qualifications

• HS Diploma or equivalent required; 2–4 year degree preferred.
• 5+ years’ experience in the Heavy Equipment Industry as it relates to parts service coordinating (Komatsu experience preferred).
• Must have excellent written and oral communication skills.
• Proficient with a computer for administrative use including Microsoft programs (Word, Excel, PowerPoint, Intellidealer etc.).
• Must have a good working knowledge of equipment operations and mechanical functions.

Responsibilities

• Oversee daily service parts logistics for Shop, Field and Certified technicians.
• Update service job notes for parts availability, backorders, or long lead times.
• Place orders with manufacturers for factory direct parts orders.
• Ensure accuracy and completeness of field and shop parts orders.
• Distribute completed parts orders to designated locations.
• Process all field and shop parts returns, cores and warranty parts.
• Oversee inventory in Field, Shop service supplies and Tool Room operations.
• Maintain a clean, safe work area and comply with procedures and regulations.

Skills

Communication skills

MS Office

Equipment knowledge

Self-starter / organized

Education

High School Diploma

2–4 year degree preferred

Tools

Intellidealer

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Job Details: Job Location: Nashville Branch - La Vergne, TN 37086, Position Type: Full Time, Education Level: High School, Travel Percentage: Negligible, Job Shift: Day, Job Category: Sales, Job Scope and Background:

Responsible for the daily oversight of the branch service department parts logistics in a manner that meets or exceeds the needs of all internal parts requests for Shop, Field and Certified technicians. The intent of this role is to be a dedicated resource to the Service department operations as it pertains to parts procurement.

Basic Functions, Duties, and Responsibilities:

• Update Service jobs notes to include notes for parts availability, backorders, or long lead times. Maintain an organized time schedule for updating shipment of back-ordered parts.
• Utilize Manufactures parts tracking systems such as Intellidealer and NPS for parts availability, dealer inventory or other available options for parts resourcing.
• Place orders with manufacturers for factory direct parts orders.
• Ensure accuracy & completeness of all Field, Shop service parts orders received from the service technicians.
• Distribute completed parts orders to the designated Field and Shop service holding locations.
• Process all Field and Shop parts returns and cores for transfer to the parts shipping and receiving department for stocking or return to manufacturer.
• Process all Field and Shop service used Warranty parts.
• Process all Field and Shop service KOWA samples.
• Oversee Field, Shop service “Supplies” inventory.
• Oversee Tool Room operation and tool tracking.
• Maintain an organized, safe and clean work area, and comply with Company procedures, rules and regulations.
• Special projects as assigned by the Parts Manager and or Service Manager.

Qualifications: Desired Qualifications:

• HS Diploma or equivalent required, 2–4-year degree is preferred.
• Must have 5 or more years’ experience in the Heavy Equipment Industry as it relates to parts service coordinating (Komatsu experience preferred).
• Must have excellent written and oral communication skills.
• Proficient with a computer for administrative use including Microsoft programs (Word, Excel, PowerPoint, Intellidealer etc.).
• Must have a good working knowledge of equipment operations and mechanical functions

Desired Behaviors:

• Capable of working with limited supervision / self-starter.
• Must have exceptional organization skills with strong attention to detail.
• Ability and initiative for continuous learning.
• Problem solver.
• Capable of initiating follow-up, expediting work and recognizing situations that require a high sense of urgency.
• Capable of working within a process and meeting deadlines.
• Maintain excellent internal / external relations.
• Capable of lifting, up to 50 lbs.
• Ability to work flexible hours.

Organizational Relationships:

This position will report to the Branch Parts Manager. The position will receive direction from and work closely with the branch Parts Manager, Field Service Supervisor and Shop Foremen. Interface relationships will include Service Administration, Service Technicians, Parts Counter personnel, Warehouse Staff, outside vendors and suppliers.