Technical Service Assistant

BRAMCO GROUP; Kingsport (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

BRAMCO GROUP, Kingsport, TN, seeks a detail-oriented Service Department Assistant to support daily operations, coordinate repair work, and maintain clear communication with customers and technicians.

Candidates should have a High School diploma, 2+ years in heavy equipment or a related field, and proficiency with Microsoft Office; a proactive, team-oriented mindset is essential.

Qualifications

• High School diploma or equivalent required; college coursework is a plus.
• 2+ years experience in heavy equipment industry or comparable.
• Strong written and oral communication skills.
• Proficient with Microsoft Office and diagnostic software.
• Good knowledge of equipment operations and mechanical functions.
• Able to work with limited supervision / self-starter.
• Must be a team player with good organizational skills.
• Willingness to pass background, drug screen, and physical.

Responsibilities

• Review technician reports daily for accuracy and detail.
• Prepare and send daily work orders for data entry.
• Prepare and send weekly payroll time reports.
• Open and close work orders as directed.
• Update the Open Work Order Report daily.
• Assist in scheduling & dispatching jobs for technicians as needed.
• Assist in gathering information to scope pending jobs.
• Assist in communication of backordered parts between departments.
• Perform duties in the Rental area when needed.
• Maintain shop tools and part bins; ensure cleanliness.

Skills

Communication skills

Microsoft Office

Self-motivation

Organizational skills

Team player

Heavy equipment knowledge

Problem solving

Education

High School Diploma or Equivalent

College coursework

Tools

Komatsu extranet

Komtrax

Campaigns

Mystuff

Job description

Job Details

Job Location: Kingsport Branch - Kingsport, TN 37664

Position Type: Full Time

Education Level: High School

Travel Percentage: Negligible

Job Shift: Day

Job Scope and Background:

To assist the Service Manager with the overall functions of the service department in a manner that meets the needs of all departments at the branch along with customers and the company.

Basic Functions, Duties, and Responsibilities:

Perform daily and operational activities in the service department that may include the following, but not all may be listed:

• Review Technician reports daily for accuracy, appropriate detail, and completion.
• Prepare and send work orders daily to facilitate electronic entry of data.
• Prepare and send work orders for processing weekly payroll time reports.
• Open and close work orders as directed.
• Electronically update the Open Work Order Report daily.
• Prepare and make available a daily work order report for technician reference.
• Be able to issue and process expense purchase orders for service department if needed.
• Do yard inspections for equipment and clean up.
• Manage the service truck inspections and crane inspections and keep appropriate files on each.
• Assist in handling incoming customer calls to service department, take messages and gather information from customer.
• Assist in giving information to customer about status of their equipment as needed.
• Assist Service Manager in scheduling & dispatching jobs for technicians if needed under managers direction.
• Assist technicians or Service Manager in gathering information as needed to scope a pending job. (This would include being fluent in utilizing manufacturer and in-house electronic information tools such as Komatsu extranet, Komtrax, Campaigns, Mystuff, etc.)
• Capable of entering data to create a repair estimate for jobs & PMs.
• Capable of obtaining technical information via computer and telephone from manufacturer provided sources.
• Perform any & all duties in the Rental area when there is no rental person assigned or in their absence.
• Work with technicians on parts they need & keep part bins clean & up to date, to include checking on parts on backorder.
• Assist in keeping up with shop tools & their condition.
• Assist in communication of backordered parts information between parts department, service department and rental department.
• Perform any or all other duties that are needed for the service department & branch as directed by the Service Manager.

Qualifications

• High School Diploma or Equivalent, college coursework is a plus
• Must have 2 or more years experience in the Heavy Equipment Industry or comparable.
• Must have good written and oral communication skills.
• Proficient with a computer, including the use of Microsoft programs (Word, Excel, PowerPoint, etc.) and diagnostic use using manufacturer provided programs.
• Must have a good working knowledge of equipment operations and mechanical functions.
• Capable of working with limited supervision / self-starter.
• Must have a good working knowledge of equipment operations and mechanical functions.
• Must be capable of dealing with the various personalities and skill set levels of technicians, other employees and customers..
• Good organizational skills.
• Must be a team player, comfortable in a group setting.
• Ability and initiative for continuous learning.
• Assist in problem solver if needed or directed.
• Capable of initiating follow-up.
• Maintain excellent customer relations.
• Must successfully pass background, drug screen, and physical