Shooting Club Desk Agent

Omni Hotels & Resorts; Hot Springs (VA); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

Omni Homestead Resort & Spa seeks a Shooting Club Attendant to deliver outstanding guest service at the resort and shooting club desk. You will assist guests, manage scheduling, and communicate daily events and hours of operation to patrons and team members.

Ideal candidates bring hospitality experience, strong communication, and the ability to work in a fast-paced environment while maintaining a professional demeanor and safety standards.

Formación

• Experience in hospitality customer service preferred.
• Ability to work in a fast-paced environment.
• Strong communication skills.

Responsabilidades

• Provide service that exceeds Guest and Member expectations in the Shooting Club and resort areas.
• Maintain accuracy in records, inventory, and MOS-related documentation.
• Assist with guest bookings, scheduling, and event planning as needed.
• Demonstrate safety awareness and respond appropriately to emergencies.

Herramientas

Excel

POS

Computer

Radio

Descripción del empleo

The Omni Homestead Resort & Spa

The Omni Homestead Resort & Spa has been delighting vacationers - including 24 U.S. Presidents - for over 250 years. A recently completed $170 million dollar renovation restored the historic character to this Allegheny Mountain resort in Virginia. We are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings.

The Omni Homestead Resort & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Homestead Resort & Spa may be your perfect match.

Job Description

The Homestead Shooting Club Attendant role provides quality service that exceeds Guest and Member expectations. The Shooting Club attendant works to proactively embrace The Omni Homestead service standards, adhering to safety regulations and gaining the knowledge to assist guests with any needs.

Responsibilities

Essential Responsibilities and Functions:

• Consistently demonstrate and own any tasks needed to carry out The Omni Service Tradition.
• Ensuring that all the Omni MOS standards utilized in all interactions. MOS evaluation tracking, taking minutes and reporting monthly meetings, monthly inventory, Birch street supply orders and other record keeping.
• Demonstrate commitment to making a conscientious effort to eliminate or reduce the risk of injury to our guests and employee partners, damage to our property or the property of others.
• Know the correct action to take in the event of an emergency and demonstrate this knowledge by acting appropriately in the event of an emergency.
• Know and share information about the resort and activities, demonstrate this knowledge by accurately communicating daily events, hours of operation and resort/activity information to our guests and employee partners
• Able to work in a demanding office setting, answering phones, and communicating with guests, season pass holders, members and fellow Associates.
• Handle all guest requests with a smile and ensure they are completed in a timely manner
• Manage time effectively, in a fast-paced environment, always maintaining professional demeanor.
• Possess excellent computer skills
• Assist with associate schedules, special event planning and BEO creation.
• Assist with guest booking and scheduling.
• Associate uniform orders

Secondary Responsibilities and Functions

• Order Supplies [initiating P O requisitions]
• Clean and maintain a hygienic and organized work area.
• Maintenance/Cleanliness of desk area
• Maintaining and recording accurate ammunition records

Tools and Equipment

• Computer, radio, Excel, POS

Working Environment

• Shooting club desk and surrounding areas

Equal Opportunity

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.