Shoe Care Specialist: Shine, Consult & Delight Guests

Nordstrom, Inc.; Utah; On-site; USD 17,000 - 23,000; Full time

Job summary

Nordstrom, Inc. in Utah seeks a Shoe Care Specialist who is an owner at heart, results oriented, and dedicated to outstanding customer service. You will perform shoe care tasks to Nordstrom guidelines and keep the shine stand organized to meet customer expectations.

You will shine shoes, advise on care and minor repairs, and use store technology to assist customers, check out, and record information. You’ll aim to meet productivity goals and stay flexible to support the team’s needs.

Qualifications

• Basic math, organization, and written communication skills are required.
• Previous shoeshine experience with 1–2 years is preferred.
• Ability to build relationships with customers, peers, and leadership.

Responsibilities

• Perform Shoe Care tasks according to Nordstrom guidelines and service standards.
• Keep the shine stand organized and ready to meet customer expectations.
• Shine shoes and provide care and minor repair consultations.
• Utilize store technology to answer phones, ring up customers and record information.
• Meet department and individual productivity goals.
• Communicate supply needs to the manager.
• Maintain accurate records of shoe care transactions, including tips.
• May assist with other shoe stock and cleaning tasks when needed.

Skills

Basic math

Organization

Written communication

Shoeshine experience

Customer relationship skills

Ownership and initiative

Flexible schedule

Job description

Nordstrom, Inc. in Utah seeks a Shoe Care Specialist who is an owner at heart, results oriented, and dedicated to outstanding customer service. You will perform shoe care tasks to Nordstrom guidelines and keep the shine stand organized to meet customer expectations.

You will shine shoes, advise on care and minor repairs, and use store technology to assist customers, check out, and record information. You’ll aim to meet productivity goals and stay flexible to support the team’s needs.