Shipping Operations & Customer Experience Specialist

Automatic Data Processing, Inc.; Norton (MA); On-site; USD 28,000 - 33,000; Full time

Job summary

Automatic Data Processing, Inc. in Norton, MA is seeking a Customer Operations Specialist to manage the shipping process from start to finish and ensure orders are accurate and on time.

You will coordinate with carriers, prepare shipping documents, and track shipments to support a positive customer experience. Requirements include a high school diploma and 1+ years in shipping or logistics, plus strong attention to detail, organization, and communication.

Qualifications

• High school diploma or equivalent.
• 1+ years of experience in shipping or logistics.
• Strong attention to detail and organizational skills.
• Excellent communication and problem-solving abilities.
• Proficiency in Microsoft Office Suite.
• Associate degree in logistics or related field.

Responsibilities

• Coordinate with carriers to schedule and track shipments.
• Prepare shipping documents and labels.
• Ensure accuracy of shipping information and resolve discrepancies.
• Collaborate with customer service team to address shipping-related inquiries and issues.
• Maintain up-to-date knowledge of shipping regulations and procedures.

Skills

Attention to detail

Organizational skills

Communication skills

Multitasking

Microsoft Office

Education

High school diploma

Associate's degree

Tools

Microsoft Office

Shipping software

ERP systems

Job description

Automatic Data Processing, Inc. in Norton, MA is seeking a Customer Operations Specialist to manage the shipping process from start to finish and ensure orders are accurate and on time.

You will coordinate with carriers, prepare shipping documents, and track shipments to support a positive customer experience. Requirements include a high school diploma and 1+ years in shipping or logistics, plus strong attention to detail, organization, and communication.