Shipping & Fulfillment Operations Lead

Laars Heating Systems; Rochester (NH); On-site; USD 58,000 - 75,000; Full time

Job summary

Laars Heating Systems in Rochester, NH is seeking a Shipping Supervisor to lead daily shipping, spare parts fulfillment, and distribution coordination, ensuring orders are processed accurately, on time, and safely. This role provides hands-on direction to the Distribution Coordinators, Spare Parts Fulfillment, and Shipping teams.

The position partners with production, purchasing, planning, customer service, quality, finance, carriers, and internal stakeholders to meet delivery commitments and

Qualifications

• Associates degree or coursework in supply chain, logistics, business, operations, or a related field preferred.
• Typically requires 5 or more years of experience in shipping, distribution, warehouse operations, order fulfillment, inventory control, logistics, or a related field.
• Prior lead, supervisory, or team coordination experience in a shipping, warehouse, fulfillment, manufacturing, or distribution environment preferred.
• Working knowledge of shipping processes, carrier coordination, freight documentation, order fulfillment, inventory transactions, and warehouse workflow.
• Experience using ERP, MRP, warehouse management, shipping, inventory control, or carrier systems, Epicor preferred.
• Proficiency with Microsoft Office applications, including Outlook, Teams, Excel, and Word.
• Ability to read, interpret, and verify work orders, customer orders, purchase orders, packing slips, bills of lading, freight instructions, and inventory reports.

Responsibilities

• Supervise, coach, and direct the daily activities of the Distribution Coordinators, Spare Parts Fulfillment department, and Shipping department.
• Plan, assign, and prioritize daily work to ensure customer orders, spare parts orders, transfer shipments, and outbound freight are processed accurately and on schedule.
• Oversee order picking, packing, labeling, staging, documentation, loading, and shipment release activities.
• Ensure outbound shipments are complete, properly packaged, accurately documented, and compliant with customer, carrier, company, and regulatory requirements.
• Assist with prioritizing carrier pickups, freight schedules, dock activity, shipping priorities, and delivery requirements with internal teams and external transportation providers.
• Oversee the reviewing and verifying bills of lading, packing slips, shipping labels, freight documentation, delivery confirmations, and related transaction records.
• Monitor fulfillment and shipping performance metrics, including order accuracy, on-time shipment, backlog, productivity, freight issues, and service levels.
• Investigate and resolve shipping discrepancies, fulfillment delays, inventory issues, damaged shipments, missed pickups, and customer delivery concerns.
• Support spare parts fulfillment by ensuring timely order processing, accurate inventory movement, appropriate packaging, and effective communication of order status.
• Partner with production, purchasing, planning, customer service, quality, finance, and warehouse teams to support material availability, order fulfillment, and customer commitments.
• Maintain accurate records in ERP, MRP, warehouse management, shipping, inventory, or carrier systems.
• Monitor inventory control activities for spare parts, finished goods, and shipping-related materials to ensure system accuracy, physical inventory accuracy, and material availability.
• Review stocking levels, min/max quantities, reorder points, usage trends, and demand changes for spare parts and finished goods; recommend adjustments to support customer requirements, service levels, and operational efficiency.
• Coordinate cycle counts, inventory reconciliations, stock audits, location audits, and variance investigations for spare parts, finished goods, and shipping supplies.
• Work with planning, production, purchasing, customer service, and warehouse teams to address shortages, excess inventory, obsolete parts, backorders, and replenishment priorities.
• Ensure finished goods and spare parts are properly identified, stored, rotated, staged, and transacted to maintain inventory integrity and reduce fulfillment delays.
• Ensure team members follow safety procedures, housekeeping standards, equipment requirements, and company policies.
• Train new employees and provide ongoing guidance to improve accuracy, productivity, safety, and customer service.
• Identify opportunities to improve shipping processes, spare parts fulfillment flow, documentation accuracy, freight cost control, and department efficiency.
• Lead or participate in continuous improvement initiatives, corrective actions, audits, problem-solving activities, and special projects as assigned.

Skills

Leadership

Team Coordination

Process Improvement

Microsoft Excel

ERP experience

Education

Associate's degree or coursework in supply chain, logistics, business, operations, or related field

Tools

Epicor ERP

Job description

Laars Heating Systems in Rochester, NH is seeking a Shipping Supervisor to lead daily shipping, spare parts fulfillment, and distribution coordination, ensuring orders are processed accurately, on time, and safely. This role provides hands-on direction to the Distribution Coordinators, Spare Parts Fulfillment, and Shipping teams.

The position partners with production, purchasing, planning, customer service, quality, finance, carriers, and internal stakeholders to meet delivery commitments and