Shipping Dispatch

Summertown Metals; Summertown (TN); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K with company match

Vacation and PTO

Job summary

Summertown Metals is seeking a self-motivated dispatcher to join our Dispatching team in Summertown, TN. This full-time role ensures drivers have proper paperwork, coordinates deliveries, and maintains up-to-date load schedules.

You will communicate with customers, plan loads, print work orders and invoices, and work with production and QA to resolve issues. The position emphasizes safety, timely deliveries, and accurate record-keeping to support smooth operations.

Qualifications

• Self-motivated individual
• Ability to manage dispatching tasks and timelines
• Good communication and coordination skills

Responsibilities

• Serve as the main point of contact for the Large Truck CDL drivers
• Ensure drivers have proper paperwork for scheduled deliveries and can depart promptly
• Contact customers to confirm deliveries 2 days ahead and reschedule if not contacted
• Plan to accommodate specific vehicle requests and coordinate loads accordingly
• Print next-day Work Orders and Invoices, assign to drivers, and file in boxes
• Verify that custom orders are ready for shipment at least 2 days ahead and flag potential issues
• Record and communicate payment and delivery details to accounts receivable and production teams
• Collaborate with the Quality inspector to address issues and implement corrective actions
• Push deliveries forward during slow periods and coordinate with manufacturing to ensure readiness
• Monitor driver performance and promote safe, efficient, and productive work
• Ensure pickups are completed and material is returned to Summertown Metals

Job description

We are looking for self-motivated individual for our Dispatching team. This is a full-time position that qualifies for medical, dental, vision, accident, cancer, critical illness, hospital indemnity, STD, 401K with a company match, vacation and PTO.

Job duties include, but are not limited to:

• Serve as the main point of contact for the Large Truck CDL drivers.
• Ensure that the drivers have the proper paperwork for the scheduled delivery and can leave the yard in a timely manner.
• Responsible for contacting customers and confirming deliveries 2 days ahead. Reschedule if the customer is not contacted.
• When customers request a certain truck, make sure you plan to that. This may sometimes require another load to be shipped.
• Print out the next day’s Work Orders and Invoices, assign to the drivers, and place in their boxes.
• Check that custom orders are here for shipment at least 2 days ahead and advise of problems to the load before ship date if possible.
• Complete the First truck Sheet and have to the Metal and Trim Shop as well as Yard Lead by 2:00 daily. Do not change unless absolutely necessary as to not disrupt production.
• If unable to keep a ship date, contact the customer, the salesman, the building coordinator and try to move it to the next scheduled day.
• The goal is to deliver within 5 days on material only.
• If a backorder is received from the yard, scan over for tracking and scheduling.
• Responsible for ensuring all loads have drivers. Need to cover for scheduled and non-scheduled absences.
• Be aware and alert management of driver performance whether it be good or bad. Promote safe, quality work, efficiency, productivity, and a good effort.
• In case of too many first trucks, call the customers to find out who can wait and communicate with Coordination to verify building schedule.
• Ensure that the drivers are contacting you before heading back to Summertown. If material is damaged, or they are unable to collect money, or they picked up material as requested.
• Ensure that pickups are completed, and that the material is returned to Summertown Metals.
• After receiving the check for payment from the driver, write the invoice number on the check, make a copy of the check, and forward the check to accounts receivable. Document check info on payment log.
• Work with the Quality inspector to ensure any issues found are corrected and find corrective actions.
• In slow times pull all deliveries forward that are possible. Coordinate with customer and manufacturing to confirm material is ready.
• Look for opportunities and schedule for picking up incoming freight.
• This position requires the dispatcher to be self-directed.
• Collecting and turning in fuel receipts in a timely fashion.