Shipping & Customer Experience Specialist

BGI Group; Norton (MA); Presencial; USD 28.000 - 33.000; Jornada completa

Descripción de la vacante

BGI Group is seeking a Customer Operations Specialist in Norton, MA to ensure accurate and timely order delivery. You will manage the shipping process end-to-end, coordinate with carriers, and prepare shipping documents while collaborating with the customer service team to resolve issues.

The role emphasizes detail orientation, strong organizational skills, and proficient use of Microsoft Office. Prior shipping experience and familiarity with shipping software are preferred for success.

Formación

• High school diploma or equivalent.
• 1+ years of experience in shipping or logistics.
• Strong attention to detail and organizational skills.
• Excellent communication and problem-solving abilities.
• Proficiency in Microsoft Office Suite.

Responsabilidades

• Coordinate with carriers to schedule and track shipments.
• Prepare shipping documents and labels.
• Ensure accuracy of shipping information and resolve discrepancies.
• Collaborate with customer service to address shipping inquiries and issues.
• Maintain knowledge of shipping regulations and procedures.

Conocimientos

Attention to detail

Organizational skills

Communication

Problem-solving

Multitasking

Educación

High school diploma

Associate or Bachelor's degree in logistics

Herramientas

Microsoft Office Suite

Shipping software

Descripción del empleo

BGI Group is seeking a Customer Operations Specialist in Norton, MA to ensure accurate and timely order delivery. You will manage the shipping process end-to-end, coordinate with carriers, and prepare shipping documents while collaborating with the customer service team to resolve issues.

The role emphasizes detail orientation, strong organizational skills, and proficient use of Microsoft Office. Prior shipping experience and familiarity with shipping software are preferred for success.