Shipping & Customer Care Specialist

Spee Dee Delivery Service, Inc.; Saint Cloud (MN); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Life Insurance

Paid Time Off (PTO)

Employee Assistance Program

401(k) Plan

Quarterly Bonuses

and more.

Job summary

Spee Dee Delivery Service, Inc. in Saint Cloud, MN is seeking a Customer Service Representative to handle inquiries about shipments, service and concerns. The role involves tracing packages, liaising with drivers, and coordinating with the claims department to resolve issues. The position pays hourly and operates Monday–Friday shifts.

Benefits include health, dental, life insurance, PTO, 401(k), and quarterly bonuses. Must be able to pass a background check and be at least 18 years old.

Qualifications

• Excellent verbal and written communication skills.
• Attention to detail and accuracy.
• Knowledge of basic computer skills.
• Professional telephone etiquette and good listening skills.

Responsibilities

• Confer with customers via telephone or email in order to trace packages and arrange deliveries
• Obtain details of customer complaints or compliments
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments
• Act as a liaison between customers and drivers to resolve delivery issues
• Communicate with the claims department and branch managers to resolve discrepancies
• Retrieve manifests and other shipper information to aid the process of tracing shipments
• Document and record mis-deliveries, follow-ups, and alternate delivery addresses
• Perform other related duties as assigned

Skills

Verbal and written communication

Attention to detail

Basic computer skills

Telephone etiquette and listening

Education

High school diploma or equivalent

Job description

Spee Dee Delivery Service, Inc. in Saint Cloud, MN is seeking a Customer Service Representative to handle inquiries about shipments, service and concerns. The role involves tracing packages, liaising with drivers, and coordinating with the claims department to resolve issues. The position pays hourly and operates Monday–Friday shifts.

Benefits include health, dental, life insurance, PTO, 401(k), and quarterly bonuses. Must be able to pass a background check and be at least 18 years old.