Customer Relations Assistant

Spee-Dee Delivery Service; Saint Cloud (MN); On-site; USD 37,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Life Insurance

Paid Time Off (PTO)

401(k) Plan

Quarterly Bonuses

Job summary

Spee Dee Delivery Service in Saint Cloud, MN is seeking a Customer Relations Assistant to provide administrative support in the Customer Relations department. You will respond to inquiries from the sales team, support customers with services and quotes, and help distribute information packets to prospects.

The role requires excellent written and spoken communication, strong organizational skills, and proficiency with Microsoft Office.

Qualifications

• High school diploma or equivalent required.
• Must be at least 18 years old.
• Sales or marketing experience preferred.

Responsibilities

• Respond to sales department inquiries via email, phone, and mail.
• Support existing and new customers regarding services and quotes.
• Distribute mass mailings and send information packets to potential customers.
• Conduct outbound prospecting and follow-up calls to generate new business.
• Update customer accounts and enter new shipping accounts for accurate billing.
• Handle a high volume of calls in a fast-paced environment with professional service.
• Prioritize and manage multiple tasks to meet deadlines and department needs.
• Collaborate with team and communicate effectively.
• Perform other related duties as assigned.

Skills

Communication skills

Organizational skills

Customer service

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Sales software

Job description

Customer Relations Assistant

Company Overview

Spee Dee Delivery is a family owned and operated company that was started in 1978 by Donald and Sylvia Weeres. Our core business is in standard, next-day, ground delivery. The corporate headquarters and main sort facility is located in St. Cloud, MN. We currently employ over 1,800 employees company wide and over the years have expanded throughout the Midwest.

Job Summary

The Customer Relations Assistant will provide administrative support in the Customer Relations department.

Hours and Wages

• Monday-Friday, 8:00AM-5:00PM
• $18.00-$20.00 per hour, based on experience

Duties and Responsibilities

• Respond to sales department inquiries, emails, and phone calls
• Support existing and new customers regarding services, quotes, etc.
• Assist with distributing mass mailings and sending out information packets to potential customers
• Conduct outbound prospecting and follow-up calls with prospective and existing customers to generate new business opportunities, strengthen customer relationships, and support sales growth.
• Update customer account information and enter new shipping accounts into system to ensure correct billing records
• Handle a high volume of calls in a fast-paced environment while providing professional, courteous, and customer-focused service
• Prioritize and manage multiple tasks effectively to meet deadlines and department needs
• Prioritize and complete assigned tasks independently while maintaining effective communication and collaboration with team members.
• Perform other related duties as assigned

Skills and Abilities

• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Excellent customer service
• Proficient with Microsoft Office Suite and related sales program

Education and Experience

• At least 18 years of age
• High school diploma or equivalent required
• Sales and/or Marketing experience preferred

Physical Requirements

• Prolonged periods of sitting at a desk, working on a computer, and answering the phone
• Must be able to lift up to 15 pounds at times
• Ability to work with all types to freight which include, but are not limited to hazardous material, perishable food and alcohol, firearms, ammunition, and live animals

Benefits

• Health Insurance, Dental Insurance, Life Insurance, Paid Time Off (PTO), Employee Assistance Program, 401(k) Plan, Quarterly Bonuses, and more.

EEO and Affidative Action Statement

Spee Dee Delivery Service, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or protected Veteran status.

Must be able to pass a criminal background check.