Shipping Coordinator

allegion; Cincinnati (OH); On-site; USD 38,000 - 46,000; Full time

Job summary

Allegion in Cincinnati, OH is seeking a detail‑oriented Shipping Clerk to help move goods efficiently from dock to customer. You will communicate with brokers, warehouse staff and manufacturing teams to meet customers’ expectations, execute daily shipping schedules, prepare invoices and process shipping documents.

You will maintain records, monitor the TMS portal, and support the Lead Shipping Coordinator and Warehouse Operations Manager.

Qualifications

• High school diploma or GED required.
• Minimum of 1 year of logistics clerical experience or customer service experience.
• Proficient with ERP systems and Microsoft Office applications.
• Professional communication and interpersonal skills.
• Knowledge of stocking systems and stock control.

Responsibilities

• Ensure goods are shipped efficiently following documented processes, aiming for cost reductions and service levels.
• Communicate with brokers, warehouse staff and manufacturing personnel to meet customer expectations.
• Execute daily shipping schedules and process shipping documentation for invoicing and records.
• Maintain and organize records, files and data; monitor TMS portal.
• Assist Lead Shipping Coordinator and Warehouse Operations Manager; answer phones and respond to emails.

Skills

Logistics clerical experience

Customer service orientation

ERP systems

Microsoft Office

Communication skills

Attention to detail

Education

High school diploma or GED

Job description

Creating Peace of Mind by Pioneering Safety and Security

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond.

Additionally, Allegion is proud to be recognized with the 2026 Gallup Exceptional Workplace Award (GEWA) for the third consecutive year, earning distinction in both the employee engagement and strengths categories. This year, Allegion also received Gallup’s With Distinction honor — a designation reserved for a select group of organizations that go above and beyond in building exceptional workplace cultures.

Shift: 1st

Schedule: Monday-Friday, 7am-4am

Essential Duties and Responsibilities include the following:

• Ensure that goods are shipped most efficiently following documented processes, while targeting cost reduction, freight savings, service and contractual agreements.
• Communicate with brokers, warehouse staff and manufacturing personnel to ensure customers’ expectations are met.
• Execute daily shipping schedule through the utilization of people, material, equipment and processes to meet customer requirements, meet compliance expectations and achieve cost objectives.
• Provide exceptional customer service through developing good working relationships with required functional groups.
• Complete daily shipments for invoicing.
• Process shipping documentation (i.e. shipping labels, BOLs).
• Assist in resolving shipment issues, including: no show/late issues with carriers, freight not fitting on a trailer/overflows, missing freight, anticipate/proactively manage potential late shipments, swiftly resolve past due shipments.
• Manage the appointment log.
• Monitor TMS portal.
• Maintain and organize records, files and data.
• Request LTL rates and tender LTL shipments.
• Must follow established Standards of Work.
• Assist and support Lead Shipping Coordinator and Warehouse Operations Manager.
• Answer phones; log and transfer calls.
• Respond to internal and external customer emails.
• Greet and check in visitors.
• Able to work overtime as needed to support business needs or special projects.
• Other duties as assigned.

Key Competencies and Success Factors:

• Maintain basic knowledge of logistics and warehousing processes and capabilities.
• Maintain a working knowledge of all office functions to serve as a backup when needed.
• Ability to comprehend and interpret standard work instructions or ISO procedures.
• Possess a strong customer service orientation and provide dedicated support of internal and external customer requirements.
• Able to effectively communicate with various audiences, both on the phone and in person.
• Ability to follow specific instructions.
• Excellent listening skills.
• Work cohesively with others while able to manage multiple deadlines.
• Detail-oriented, well organized and self-motivated; able to work with minimal supervision.
• Previous warehouse clerical experience needed.
• High sense of urgency.
• Basic problem solving aptitude.

Experience and Skills Required:

• High school diploma or GED; minimum one year of logistics clerical experience or customer service.
• Working knowledge of stocking systems and stock control.
• Professional communication and interpersonal skills.
• Proficient with ERP systems and Microsoft Office applications.
• Knowledge and experience with operations and logistics processes.
• Persistence and initiative to overcome obstacles.

We Celebrate Who We Are!

Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team.

© Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland

REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370

Allegion is an equal opportunity and affirmative action employer

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