Shipping Coordinator

Allegion Canada Inc.; Cincinnati (OH); On-site; USD 21,000 - 30,000; Full time

Job summary

Allegion plc in Cincinnati is seeking a Shipping Coordinator to support efficient order fulfillment. You will coordinate daily shipments, work with brokers and warehouse staff, and monitor the transport process to meet customer requirements and cost goals.

The role requires a high school diploma or GED and at least one year of logistics clerical experience, with proficiency in ERP systems and Microsoft Office. Flexibility to work overtime as needed is expected.

Qualifications

• High school diploma or GED required.
• At least 1 year of logistics clerical experience.
• Proficient with ERP systems and Microsoft Office.

Responsibilities

• Ensure goods are shipped efficiently following documented processes.
• Communicate with brokers, warehouse staff and manufacturing personnel to meet customers’ expectations.
• Execute daily shipping schedule to meet customer requirements and cost objectives.
• Provide exceptional customer service through developing good working relationships with required functional groups.
• Complete daily shipments for invoicing.
• Process shipping documentation (labels, BOLs).
• Assist in resolving shipment issues, including delays and capacity constraints.
• Monitor TMS portal and maintain records and data.

Skills

Logistics clerical experience

Stocking systems knowledge

Professional communication

Interpersonal skills

Attention to detail

Microsoft Office

Delivery coordination

Education

High school diploma or GED

Tools

ERP software

MS Excel

Shipping documentation

Job description

Creating Peace of Mind by Pioneering Safety and Security At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, Allegion is proud to be recognized with the 2026 Gallup Exceptional Workplace Award (GEWA) for the third consecutive year, earning distinction in both the employee engagement and strengths categories. This year, Allegion also received Gallup’s With Distinction honor — a designation reserved for a select group of organizations that go above and beyond in building exceptional workplace cultures.

Shift: 1st Schedule: Monday-Friday, 7am-4am

Essential Duties and Responsibilities

• Ensure that goods are shipped most efficiently following documented processes, while targeting cost reduction, freight savings, service and contractual agreements.
• Communicate with brokers, warehouse staff and manufacturing personnel to ensure customers’ expectations are met.
• Execute daily shipping schedule through the utilization of people, material, equipment and processes to meet customer requirements, meet compliance expectations and achieve cost objectives.
• Provide exceptional customer service through developing good working relationships with required functional groups.
• Complete daily shipments for invoicing.
• Process shipping documentation (i.e. shipping labels, BOLs).
• Assist in resolving shipment issues, including: no show/late issues with carriers, freight not fitting on a trailer/overflows, missing freight, anticipate/proactively manage potential late shipments, swiftly resolve past due shipments.
• Manage the appointment log.
• Monitor TMS portal.
• Maintain and organize records, files and data.
• Request LTL rates and tender LTL shipments.
• Must follow established Standards of Work.
• Assist and support Lead Shipping Coordinator and Warehouse Operations Manager.
• Answer phones; log and transfer calls.
• Respond to internal and external customer emails.
• Greet and check in visitors.
• Able to work overtime as needed to support business needs or special projects.
• Other duties as assigned.

Key Competencies and Success Factors

• Maintain basic knowledge of logistics and warehousing processes and capabilities.
• Maintain a working knowledge of all office functions to serve as a backup when needed.
• Ability to comprehend and interpret standard work instructions or ISO procedures.
• Possess a strong customer service orientation and provide dedicated support of internal and external customer requirements.
• Able to effectively communicate with various audiences, both on the phone and in person.
• Ability to follow specific instructions.
• Excellent listening skills.
• Work cohesively with others while able to manage multiple deadlines.
• Detail-oriented, well organized and self-motivated; able to work with minimal supervision.
• Previous warehouse clerical experience needed.
• High sense of urgency.
• Basic problem solving aptitude.

Experience and Skills Required

• High school diploma or GED; minimum one year of logistics clerical experience or customer service.
• Working knowledge of stocking systems and stock control.
• Professional communication and interpersonal skills.
• Proficient with ERP systems and Microsoft Office applications.
• Knowledge and experience with operations and logistics processes.
• Persistence and initiative to overcome obstacles.

We Celebrate Who We Are!

Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team.

© Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370 Allegion is an equal opportunity and affirmative action employer Privacy Policy We are Allegion.

We are Allegion. A team of experts. United under a common desire; Protect today innovate for tomorrow. And never settle for the status quo. We believe in anticipating opportunities by sharpening our skills and finding new answers through collaboration. We believe in a safer, more secure world. We believe in providing peace of mind. We believe in being true to ourselves and to those who trust-in our protection. We are many. We are one. We are Allegion.