Shipping Clerk

True Story Foods; Hayward (CA); In loco; USD 34.000 - 41.000; Tempo pieno

Descrizione del lavoro

True Story Foods, a family-owned producer of organic deli meats, is seeking a Shipping Clerk in Hayward, CA. The role focuses on accurate, timely shipment and receipt, coordinating with logistics teams, and maintaining records. AM shift, $25–$30/hour, full-time.

You’ll support daily operations, prepare shipping docs, and ensure high customer service standards. The ideal candidate has strong attention to detail, excellent communication, and proficiency with ERP/WMS or similar systems.

Competenze

• Minimum of 2 years in shipping, logistics, warehouse operations, customer service, or related field.
• Strong communication, attention to detail, and organization.
• Experience with ERP/WMS or third-party logistics platforms is a plus.

Mansioni

• Partner with logistics, warehouse, and customer service teams to ensure seamless daily operations and customer satisfaction.
• Coordinate delivery and pickup appointments through the dock scheduling system to support efficient operations.
• Prepare and process shipping documents.
• Schedule outbound shipments and monitor delivery status to ensure timely and accurate order fulfillment.
• Coordinate daily logistics activities with carriers, 3PLs, warehouse teams, and customer service.
• Prepare and transmit Advance Ship Notices (ASNs) to customers or trading partners within required timelines.
• Verify ASN information against orders and shipment records.
• Monitor ASN acknowledgments and resolve shipment or EDI-related discrepancies.
• Track shipment milestones and communicate delays or changes to stakeholders.
• Respond to shipment inquiries and provide updates to customers and team members.
• Maintain accurate shipping and receiving records and inventory data.
• Maintain shipping logs and update shipment information in internal systems.
• Verify driver credentials and ensure compliance with safety procedures.
• Scan, upload, and organize shipping documents for recordkeeping.
• Receive, stock, and organize products to keep the warehouse organized.
• Make shipping labels for sales samples and DTC shipments.
• Assist with shipping and receiving and support during peak periods.

Descrizione del lavoro

Come join the awesome family-owned team at True Story Foods and help deliver real, organic meat products—one accurate, on-time shipment at a time. True Storymakes natural deli meats, hot dogs, bacon, and charcuterie, the kind of food people actually feel good about eating!

Location

Hayward, CA

Job Type

Full-Time

Pay

$25 – $30 per hour

Schedule

AM Shift, 7am-3:30pm

Position Summary

As a Shipping Clerk, you will play a key role in delivering an exceptional customer experience by ensuring accurate and timely shipment and receipt of products and supplies. Serving as a vital link between customers, logistics teams, warehouse operations, and external service providers, you will help maintain efficient daily operations while providing professional, responsive support to both internal and external customers.

This position requires strong attention to detail, excellent communication skills, and a customer-focused mindset. The ideal candidate takes pride in providing outstanding service, resolving issues proactively, and ensuring that shipments are processed accurately and efficiently.

Responsibilities

• Partner with logistics, warehouse, and customer service teams to ensure seamless daily operations and customer satisfaction.
• Coordinate delivery and pickup appointments through the dock scheduling system to support efficient operations.
• Prepare and process shipping documents.
• Schedule outbound shipments and proactively monitor delivery status to ensure timely and accurate order fulfillment.
• Coordinate daily logistics activities with carriers, third-party logistics providers (3PLs), warehouse teams, and customer service to support on-time pickups and deliveries.
• Prepare, create, validate, and transmit Advance Ship Notices (ASNs) to customers or trading partners within required timelines, ensuring shipment details are complete and accurate.
• Verify ASN information against orders and shipment records, including purchase order numbers, item quantities, lot or batch details when applicable, pallet or package information, and carrier details.
• Monitor ASN acknowledgments and resolve shipment or EDI-related discrepancies by coordinating with customers, logistics providers, and internal teams.
• Track shipment milestones and communicate delays, appointment changes, shortages, or other logistics issues to the appropriate stakeholders.
• Respond to shipment inquiries and provide updates to customers, team members, and service providers as needed.
• Maintain accurate shipping and receiving records, documentation, and inventory data.
• Maintain detailed shipping logs and update shipment information within internal systems.
• Verify driver credentials and documentation while ensuring compliance with company safety procedures.
• Scan, upload, and organize shipping documents for accurate recordkeeping and customer support.
• Receive, stock, and organize products to maintain a clean, efficient, and customer-ready warehouse office environment.
• Make shipping labels for both sales samples and DTC shipments.
• Assist with shipping and receiving operations and provide cross-functional support during peak business periods.

Essential Skills & Qualifications

• Strong customer service skills with a commitment to providing a positive customer experience.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy in a fast-paced environment.
• Experience with inventory management, shipping, receiving, or warehouse operations.
• Proactive problem-solving skills with the ability to address issues professionally and efficiently.
• Strong organizational and time-management skills with the ability to prioritize tasks and meet deadlines.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Positive, professional attitude when interacting with customers, vendors, drivers, and team members.
• Proficiency in Microsoft Office applications, including Outlook, Excel, and Word.
• Basic math skills for inventory tracking and shipment verification.
• Experience with ERP systems, warehouse management systems (WMS), or third-party logistics platforms preferred.
• Experience preparing or transmitting ASNs and working with EDI transactions preferred.
• Minimum of 2 years of experience in shipping, logistics, warehouse operations, customer service, or a related field.