Logistics Customer Service Specialist — Billing & Support

XPO; LaSalle (IL); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Health insurance on day one

Life and disability insurance

PTO - up to 13 days

9 company holidays

401(k) with company match

Education assistance

Job summary

XPO is seeking a Customer Service Representative in Illinois to support shipment billing, resolve documentation issues, and assist customers with inquiries in a fast-paced loading dock environment.

The role requires 2 years of customer service experience, strong computer/typing/10-key skills, MS Office proficiency, and the ability to work days, evenings, nights and weekends. Competitive benefits are included.

Qualifications

• Two years of customer service experience.
• Strong computer, typing and 10-key skills.
• Experience with Microsoft Office.
• Willing to work days, evenings, nights and weekends.

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements.
• Recognize and resolve documentation errors.
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions.
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing.
• Process over, short and damaged freight and related documentation for customer resolution.

Skills

Customer service experience

Typing

10-key skills

Microsoft Office

Shift flexibility

Verbal and written communication

Transportation experience

Tools

Microsoft Office

Job description

XPO is seeking a Customer Service Representative in Illinois to support shipment billing, resolve documentation issues, and assist customers with inquiries in a fast-paced loading dock environment.

The role requires 2 years of customer service experience, strong computer/typing/10-key skills, MS Office proficiency, and the ability to work days, evenings, nights and weekends. Competitive benefits are included.