Shipping & Billing Customer Service Pro – Afternoon Shift

XPO Logistics, Inc.; Manheim (PA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability insurance

13 days PTO first year

9 company holidays

401(k) with match

Education assistance

Job summary

XPO Logistics, Inc. in Manheim, PA is seeking a Customer Service Representative for the afternoon shift. You will handle shipment billing, inquiries, and documentation in a fast-paced environment.

The role requires 2 years of customer service experience, strong computer skills, and proficiency with Microsoft Office. We offer comprehensive benefits and a schedule spanning days, evenings, nights, and weekends.

Qualifications

• Minimum 2 years of customer service experience.
• Proficient computer skills, fast typing and accurate 10-key.
• Experience with Microsoft Office.
• Must be available for day, evening, night, and weekend shifts.

Responsibilities

• Bill shipments according to tariffs and pricing.
• Identify and correct documentation errors.
• Assist customers with inquiries including tracing shipments and billing questions.
• Perform general clerical duties: phones, filing, data entry.
• Process over, short and damaged freight documentation for resolution.

Skills

Customer service

Typing

10-key

Tools

Microsoft Office

Job description

XPO Logistics, Inc. in Manheim, PA is seeking a Customer Service Representative for the afternoon shift. You will handle shipment billing, inquiries, and documentation in a fast-paced environment.

The role requires 2 years of customer service experience, strong computer skills, and proficiency with Microsoft Office. We offer comprehensive benefits and a schedule spanning days, evenings, nights, and weekends.