Shipping and Receiving Parts Person

Garton Tractor; Santa Rosa (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Garton Tractor in Santa Rosa, CA is seeking a Parts Shipping/Receiving - Parts Sales Trainee to support the shipping and receiving of freight and parts, while delivering polite customer service and assisting in stocking and organizing the Parts Department.

You will contribute to customer satisfaction and teamwork within the Parts Team, handling duties that promote efficient operations and accurate processing in a fast-paced dealership environment.

Qualifications

• Customer service skills including needs assessment and satisfaction evaluation.
• Clear telephone communication and service attitude.
• Proficiency with email and basic computer software.
• Ability to work with others and maintain composure under stress.

Responsibilities

• Ensure accuracy in shipping and receiving of freight and parts.
• Provide polite, responsive customer service.
• Assist other parts staff and promote parts sales.
• Assist in stocking and organizing the department.

Skills

Customer service

Communication

Attention to detail

Computers

Independence

Dependability

Teamwork

Adaptability

Sales awareness

Product knowledge

Tools

Email

Computers/Software systems

Job description

Job Details

Job Location: Santa Rosa - Santa Rosa, CA 95407, Position Type: Full Time, Salary Range: $18.00 - $24.00 Hourly, Job Function & Purpose: Efficient Shipping/Receiving of Freight. Fulfill customer needs by running an efficient Shipping/Receiving arm of our Parts Department. Shipping and Receiving of freight and parts with excellent customer satisfaction. To represent and promote the Sales, Service, Parts, and Rental Department operations and store network in a positive manner, which insures customer confidence, repeat business, and maximum return for the Dealership.

Responsibility

As a Parts Shipping/Receiving - Parts Sales Trainee for Garton Tractor, you are responsible for accuracy of shipping and receiving of freight and parts; polite, responsive customer service; assisting other parts staff as required; increasing parts sales; assist in stocking and organizing the department; a strong work ethic that is reflective of the Parts Team.

Qualifications

• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, evaluation of customer satisfaction, and excellent phone communication skills.
• Computers and Systems - Knowledge and skill with computers, software systems, email.
• Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
• Self-Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
• Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
• Independence - Job requires a self-starting ability, guiding oneself with little or no supervision, and depending on oneself to get things done.
• Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
• Integrity - Job requires being honest and ethical.
• Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
• Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.
• Achievement/Effort - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
• Trainee in Parts Sales and Marketing - Learn principles and methods for showing, promoting, and selling products or services. This includes suggestive selling and tactics, product knowledge, and sales techniques.

Working Conditions

• Standing at the Shipping/Receiving & Service counter is required
• Moderate lifting, bending, and walking
• Heat factors in the summer months
• Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.

COMPENSATION - FLSA / Non-Exempt

• Competitive Benefits: Medical/Dental/Vision/401k/Vacation/Sick and Competitive Compensation Plans!

Quality People Quality Products Come Join the Garton Tractor Team!