Hybrid Drop Ship Specialist — Customer-Focused Logistics

W.W. Grainger, Inc.; Green Bay (WI); Hybrid; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with company contribution

Paid time off and company holidays

Disability and life insurance

Tuition reimbursement and professional

Employee discounts and recognition

Job summary

Imperial Supplies, a Grainger Company, based in Green Bay, Wisconsin, is hiring a Drop Ship Support Specialist for a hybrid role that balances remote work with office collaboration. You will be the liaison between suppliers, sales teams and customers to ensure accurate fulfillment and exceptional service.

You will analyze orders, resolve discrepancies, maintain data accuracy in SAP, and help improve order completion while protecting customer experience and revenue.

Qualifications

• High School Diploma or equivalent.
• 1-3 years of experience in purchasing, customer service, product management, sales, operations, procurement, or a related field.

Responsibilities

• Serve as the primary contact for drop ship product availability and open order inquiries.
• Collaborate with suppliers, sales teams, Grainger partners, and internal stakeholders to resolve fulfillment challenges.
• Manage and maintain data accuracy across multiple systems, including SAP and other Grainger platforms.
• Research and resolve order, shipping, invoicing, and inventory discrepancies.
• Make sound business decisions balancing customer experience, revenue opportunities, and efficiency.
• Monitor and manage unshipped orders to accelerate fulfillment and invoicing.
• Create reports and identify opportunities to improve order completion and revenue.

Skills

Critical thinking

Attention to detail

Communication

Multi-tasking

Excel

SAP

Teamwork

Education

High School Diploma

Tools

SAP

Job description

Imperial Supplies, a Grainger Company, based in Green Bay, Wisconsin, is hiring a Drop Ship Support Specialist for a hybrid role that balances remote work with office collaboration. You will be the liaison between suppliers, sales teams and customers to ensure accurate fulfillment and exceptional service.

You will analyze orders, resolve discrepancies, maintain data accuracy in SAP, and help improve order completion while protecting customer experience and revenue.