Shipboard HR & Payroll Tech Product Lead

Norwegian Cruise Line Holdings Ltd.; Florida; On-site; USD 120,000 - 180,000; Full time

Job summary

Norwegian Cruise Line Holdings Ltd. is seeking a Product Manager for Shipboard HR & Payroll Apps to lead the delivery and support of shipboard HR technology solutions, including Workday and MAPS, across Core HR, Payroll, Absence Management, and Training.

You will partner with HR, Payroll, Operations, and IT to translate business needs into a multi-year product roadmap, drive optimizations, ensure security/compliance, and enable data-driven decision making with AI-enabled insights.

Qualifications

• 7+ years of progressive IT experience with significant leadership accountability across enterprise applications and/or HR technology.
• 3+ years of experience with Workday (HCM and one or more of Payroll, Absence, Time Tracking, or Learning) and/or comparable leading HCM platforms, including product ownership/governance, configuration, testing, and integrations. Experience with MAPS strongly preferred.
• 5+ years of people leadership and talent development experience, including leading leaders/managers and multi-disciplinary teams.
• 5+ years of experience leading application delivery and production support organizations, including incident/problem management and release management.
• Experience delivering within multi-system HR landscapes (HCM, payroll/time, benefits, identity/access, and analytics), including integration platforms and data governance.

Responsibilities

• Lead end-to-end delivery of product enhancements and projects across Core HR, Payroll, Absence Management, and Training/Learning (intake, prioritization, funding, design, configuration/build, testing, release, and adoption) spanning Workday, MAPS, and integrated systems.
• Ensure stable, secure, and compliant operations for shipboard HR platforms and integrations, including production support, incident/problem management, release management, and continuous improvement—supporting payroll accuracy, absence/time processing, and training enablement.
• Lead and develop a high-performing organization (employees, contractors, and managed services partners); set objectives, coach leaders, and build succession and capability plans.
• Drive cross-functional architecture and integration alignment with Security, Data/Analytics, Infrastructure, and other application teams to ensure scalable and supportable solutions.
• Provide financial stewardship for the HR Applications portfolio, including vendor strategy, contract/SOW oversight, SLAs, forecasting, and management of CapEx/OpEx budgets.
• Establish and enforce standards and controls (e.g., ITGC, SOX, privacy) and ensure audit readiness, access controls, segregation of duties, and sound SDLC/DevOps practices.
• Identify and deliver automation opportunities (workflow optimization, digital forms, integration improvements, and RPA where appropriate) to reduce manual effort, increase accuracy, and improve cycle times across HR services.
• Lead organizational change management for HR technology releases (communications, training enablement, stakeholder engagement, and feedback loops) to maximize adoption and value.
• Enable HR data and insights by partnering with HR Analytics/Data teams to improve data quality, develop metrics/OKRs, and guide responsible use of AI/GenAI capabilities (governance, privacy, bias/risk considerations, and measurable value).
• Develop executive-level communications (status, risks, decisions, and outcomes) and provide clear escalation paths and mitigation plans for complex issues.

Skills

Workday

MAPS

Product ownership

Leadership

HR systems

Governance

Education

Bachelor’s degree in computers or related area

Job description

Norwegian Cruise Line Holdings Ltd. is seeking a Product Manager for Shipboard HR & Payroll Apps to lead the delivery and support of shipboard HR technology solutions, including Workday and MAPS, across Core HR, Payroll, Absence Management, and Training.

You will partner with HR, Payroll, Operations, and IT to translate business needs into a multi-year product roadmap, drive optimizations, ensure security/compliance, and enable data-driven decision making with AI-enabled insights.