Shipboard HR Ops Specialist

Norwegian Cruise Line Holdings Ltd.; Tampa (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

Norwegian Cruise Line Holdings Ltd. is seeking a detail-oriented onboarding specialist to manage shipboard theatrical production candidates in Tampa. You will build and secure casting offers and prepare essential documentation for onboard employment, ensuring compliance with policy and timelines.

Collaboration with Creative Studios, Shipboard PX Operations, and third-party partners is essential to coordinate visas, medical clearance, and travel logistics for embarkation.

Qualifications

• Excellent written and verbal communication skills for interaction with crew, agents, port staff, and HR teams.
• Ability to maintain confidential information.
• Ability to shift priorities and multitask based on scheduling needs.

Responsibilities

• Build and send all theatrical production offer letters and negotiate terms within policy guidelines.
• Schedule crew to rehearsal facilities and ship assignments, updating MAPS with movement information.
• Record and update crew information (passport, visa, medical).
• Coordinate with Travel and Deployment Administrators for joining logistics including air, ground, and hotel arrangements.
• Ensure visa compliance and generate employment documentation and visa letters.

Skills

Communication skills

Confidentiality

Multitasking

Attention to detail

Education

High School Diploma

Tools

MAPS scheduling

Microsoft Office

Job description

At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!

Job Summary

• Responsible for the employment onboarding and deployment processes for all shipboard theatrical production candidates.
• Build, distribute, and secure casting offers, as well as provide initial documentation required to work onboard Norwegian Cruise Line Holdings vessels.
• Ensure compliance with company policies regarding documentation requirements, medical clearance, and travel logistics.
• Liaise between Creative Studios by NCLH management, Shipboard PX Operations, and third-party hiring partners.

POSITION RESPONSIBILITIES

• Build and send all NCLH theatrical production offer letters. Negotiate terms of employment with agents and talent within company guidelines and policies. Ensure salaries are consistent and within ranges established by the Shipboard Compensation team.
• Schedule newly hired, returning, and replacement crew members to the rehearsal facility in Tampa and ship assignments, updating MAPS with crew movement information.
• Record and update all personal crew information, including passport, visa, and medical documentation.
• Liaise daily with crew members during the pre-employment process to ensure all items are received and approved accordingly.
• Work closely with Travel and Deployment Administrators to coordinate and confirm all logistical requirements for joining crew, including air and ground transportation, and hotel arrangements.
• Collect and verify all documentation for joining crew has been received and is compliant with international and local requirements.
• Generate all crew employment documentation, including supporting visa letters, entry letters, letters of employment, and employment agreements.
• Work closely with the medical department to ensure all potential crew members meet the requirements for shipboard employment.
• Resolve requests regarding crew scheduling and movement, as well as changes to employment contracts, extensions, vacations, medical leave, and ship assignments.
• Manage relationships between hiring managers, Theatrical Operations, Travel and Deployment Administrators, License & Documents Administrators, and other relevant departments.
• Coordinate visa compliance procedures for international crew while in rehearsal in Tampa and for vessel embarkation.
• Assist crew members in obtaining required visas for employment, including researching visa requirements by country/nationality and providing necessary documentation.
• Perform other job-related functions as assigned.

QUALIFICATIONS

Degree Type

• High School Diploma

FIELD(S) OF STUDY

• Theater, Business Administration, or Hospitality Management

EXPERIENCE

• Minimum 2 years of experience in the theatrical environment, with a focus on contract administration, company management, and/or human resources.
• Experience working with high-capacity travel logistics is preferred.

COMPETENCIES & SKILLS

• Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and Microsoft Teams.
• Knowledge of or ability to learn MAPS scheduling systems to navigate and update information.
• Excellent written and verbal communication skills for effective interaction with crew, hiring partners, port agents, embassies/consulates, and HR teams (onboard and shoreside).
• Ability to shift priorities and multitask based on scheduling and business needs.
• Ability to handle and maintain confidential information.

About Nclh

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.

EQUAL OPPORTUNITY EMPLOYER

It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.