Shipboard Head Waiter — Lead Guest Delight & F&B Excellence

Viking; Oakland (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

Viking is seeking a Head Waiter in Oakland, CA, who will lead the Restaurant Team to ensure exceptional guest satisfaction and operational efficiency.

Your role will involve managing service delivery, coaching team members, and maintaining high standards according to Viking’s STAR Service Standards.

The ideal candidate will have at least 2 years of experience, be guest-focused, maintain impeccable appearance, and be knowledgeable about public health policies.

Qualifications

• Minimum 2 years experience as Head Waiter or similar role in a premium hospitality environment.
• Must be at least 21 years old and physically fit.
• Excellent English communication skills are essential.

Responsibilities

• Assist in food and beverage operations to maintain guest satisfaction.
• Create a guest-oriented service culture.
• Manage staff assignments and ensure operational efficiency.

Skills

Fluent in English

Leadership of multi-cultural teams

Guest-focused service

Positive personality

Job description

Viking is seeking a Head Waiter in Oakland, CA, who will lead the Restaurant Team to ensure exceptional guest satisfaction and operational efficiency.

Your role will involve managing service delivery, coaching team members, and maintaining high standards according to Viking’s STAR Service Standards.

The ideal candidate will have at least 2 years of experience, be guest-focused, maintain impeccable appearance, and be knowledgeable about public health policies.