Ship Clerk (Military Veterans Encouraged to Apply)

Amazon; Charlotte (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Ship Clerk, where you will play a vital role in managing daily operations within the Middle Mile network. This position involves coordinating shipping activities, maximizing trailer utilization, and ensuring on-time performance. You'll work closely with various partners to resolve shipping issues and support operational excellence initiatives. If you have a passion for logistics and a commitment to safety, this opportunity offers a dynamic environment where your contributions will directly impact efficiency and customer satisfaction.

Qualifications

• 1+ years of experience with Microsoft Office applications.
• Flexible schedule including weekends, nights, and holidays.

Responsibilities

• Coordinate trailers to dock doors and troubleshoot shipping issues.
• Maintain load performance tracking and ensure on-time dock performance.

Skills

Microsoft Office

Communication

Organizational Skills

Problem-Solving

Education

High School Diploma or Equivalent

Tools

Shipping Software

Job description

Ship Clerk (Military Veterans Encouraged to Apply)

Ship Clerks play a crucial role in the Middle Mile network, supporting Amazon's mission to be Earth's most customer-centric company. They are responsible for managing daily department duties, including planning loads around standard departure times, controlling load flow, and ensuring proper trailer utilization. Ship Clerks assign job duties, provide work direction, and communicate with internal and external partners.

Ship Clerks execute standard work impacting Safety, Quality, Productivity, Utilization, and On-time Performance. They support daily management tasks such as Load Planning, Load Flow Control, Load Quality, TDR, communication with upstream and downstream partners, labor allocation, leading meetings, and assigning duties. They escalate barriers to Operations Leaders and collaborate to mitigate safety and performance issues.

Key Job Responsibilities

1. Correspond with multiple shipping companies and contacts
2. Use shipping software to ship and track packages
3. Coordinate trailers to dock doors and cross docks using SSP
4. Troubleshoot shipping issues to resolution
5. Maximize trailer utilization to control costs
6. Ensure on-time dock performance
7. Assist in updating Staging POD 5s and resource allocation
8. Oversee Load Flow Control for the building
9. Maintain load performance tracking for planning and utilization
10. Coordinate with Transportation teams on driver issues, trailer needs, yard delays, inbound volume, and load swaps
11. Understand shipping requirements, rules, and obligations by carrier, destination, and package type
12. Ensure safety measures are in place and followed
13. Assist in training associates and verifying SOP compliance
14. Track, report, and provide feedback on area performance
15. Participate in Operational Excellence initiatives
16. Support production duties as needed
17. Understand workflow and daily goals
18. Review and update SOPs as needed
19. Maintain a clean and organized work area
20. Identify and address safety hazards
21. Participate in safety initiatives
22. Report injuries or safety violations immediately

Minimum Requirements

• 1+ years of experience with Microsoft Office applications
• High school diploma or equivalent
• Flexible schedule including weekends, nights, and holidays
• Ability to lift up to 49 pounds, stand/walk for up to 12 hours, and perform physical tasks
• Willing to work 40 hours/week and overtime as required

Preferred Qualifications

• Training, teaching, or presentation experience
• Willingness to work different shifts and areas as needed
• Excellent attendance and organizational skills
• Support for Operational Excellence initiatives

Amazon is an equal opportunity employer. We value diversity and are committed to an inclusive environment. If you need workplace accommodations during the application or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.