Customer Care Coordinator

Wallenius Wilhelmsen group; Freeport (TX); On-site; USD 49,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Life insurance

Short-term disability

Long-term disability

Training

Job summary

Wallenius Wilhelmsen group is seeking a Customer Care Coordinator in Freeport, TX, on-site, with 2+ years of customer-facing experience. You will schedule and coordinate facility activities, analyze data, and support customer needs while communicating with leadership and cross-functional teams.

The role emphasizes data capture, reporting, and KPI tracking, with responsibilities spanning vehicles, inventory, and production workorders.

Qualifications

• 2+ years of customer facing experience in a fast-paced office, logistics or operations environment.
• Intermediate Excel skills (data analysis, formulas, pivot tables, reporting).
• Strong communication and presentation skills.
• Ability to analyze information and make sound, independent decisions.
• Proven ability to manage multiple priorities in a deadline driven setting.
• Strong teamwork and interpersonal skills in a diverse environment.
• Detail-oriented with a proactive, problem-solving mindset.

Responsibilities

• Create and maintain reports, dashboards, and data analysis to support site operations and customer needs
• Analyze operational data and communicate status, trends, and exceptions to leadership
• Partner with cross-functional teams to collect, organize, and interpret large data sets
• Track daily, weekly, and monthly operational metrics (assignments, releases, inventory, shipments, etc.)
• Act as a point of contact for customers and carriers, ensuring requirements and service expectations are met
• Maintain and update business systems (WITS, spreadsheets) accurately to meet internal and customer KPIs
• Monitor vehicle inventory, movement, and maintenance schedules while supporting continuous improvement opportunities
• Cross-trains and performs other administrative functions to include verification of cargo status and locations throughout the production facility.
• Opens, closes, and reconciles production workorders

Skills

Customer facing

Excel

Communication skills

Data analysis

Prioritization

Team collaboration

Detail oriented

Tools

WITS

Job description

Overview

Customer Care Coordinator

This position is responsible for customer accounts as it relates to daily scheduling and coordination of facility activities relating to customer products.

This position plays a critical role in ensuring that the customer's requirements are met through data capture, analysis, and reporting. Communicating with site senior management, customers, carriers, and in turn liaising with shop floor management with regards to production, inventory, and key performance indicators.

This position in on-site in Freeport, TX

Schedule 6:00 AM - 3:00 PM (Mon-Fri)

Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time

Job Description

What You'll Do

• Create and maintain reports, dashboards, and data analysis to support site operations and customer needs
• Analyze operational data and communicate status, trends, and exceptions to leadership
• Partner with cross-functional teams to collect, organize, and interpret large data sets
• Track daily, weekly, and monthly operational metrics (assignments, releases, inventory, shipments, etc.)
• Act as a point of contact for customers and carriers, ensuring requirements and service expectations are met
• Maintain and update business systems (WITS, spreadsheets) accurately to meet internal and customer KPIs
• Monitor vehicle inventory, movement, and maintenance schedules while supporting continuous improvement opportunities
• Cross-trains and performs other administrative functions to include verification of cargo status and locations throughout the production facility.
• Opens, closes, and reconciles production workorders

Job Requirements

What You'll Need

• 2+ years of customer facing experience in a fast-paced office, logistics or operations environment
• Intermediate Excel skills (data analysis, formulas, pivot tables, reporting)
• Strong communication and presentation skills
• Ability to analyze information and make sound, independent decisions
• Proven ability to manage multiple priorities in a deadline driven setting
• Strong teamwork and interpersonal skills in a diverse environment
• Detail-oriented with a proactive, problem-solving mindset

Even Better if You Have

• Logistics, Dispatch or Shipping experience

When You Join Us

At Wallenius Wilhelmsen, we prioritize your well-being. Our industry-leading benefits and perks are designed to help you thrive in your career and your life outside of work. From affordable healthcare to well-being, we’ve got you covered.

• Choose from a range of low-cost health insurance options to support your well-being including medical, dental and vision after 30 days of employment
• Secure your financial future with an industry-leading company-matching 401(k) plan
• Company paid life insurance, short-term and long-term disability
• Explore career development with access to on-the-job training
• Access to exclusive discounts on attractions, automotive, travel and more!

The starting salary range for this role is $48,500-$52,000 per year

Working Conditions

Environmental conditions vary by location, including indoor and outdoor settings. Employees may encounter extreme temperatures, wetness, wind, fumes, dust particles and drafts. Safety is our top priority, and we are dedicated to fostering a safety-first environment, ensuring all precautions are taken to protect our team in every working condition.

About Us

Wallenius Wilhelmsen is the global leader in integrated vehicle transportation and logistics, supporting our customers across their supply chain, all the way from the factory to the end-customer. Our ambition is to lead the way in transforming shipping and logistics.

We transport and handle cars, tractors, trains, windmills, or even whole factories for some of the most well-known companies in the world. Our eyes will always be on delivering supreme quality in everything we do, while moving towards zero-emission logistics. We are powered by nearly 9,500+ people, working on vessels and at ports, at vehicle and equipment processing centers in 28 countries.Together, we are building resilient, connected, data-driven, decarbonized solutions fit for the future.

Our Commitment To Equal Opportunities

We are a global group of people from diverse backgrounds and lifestyles. Wallenius Wilhelmsen is proud to be an equal opportunity employer committed to building a workplace where all contributors feel they can bring their best selves every day, learn from each other, and be appreciated.

Our journey towards sustainable and integrated logistics compels us to attract people with diverse experiences, skills, and abilities.