SHIFTLEAD @ CRUMBL TYLER

ADP; Tyler (TX); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Pooled tips

Paid training

Paid time off (PTO)

401(k)

Profit-sharing

Advancement opportunities

Team-oriented environment

Job summary

Crumbl Tyler is seeking a hands-on Shift Lead to manage daily bakery operations on the floor, lead from the front, and ensure quality, speed, and guest satisfaction across all shifts.

You will coordinate tasks, train team members, handle cash, and maintain safety and cleanliness while delivering friendly service and helping the store meet sales goals. Open availability preferred, with pay in the $14.19–$15.49/hour range including tips.

Qualifications

• Leadership experience or supervisory background preferred
• Strong communication and problem-solving skills
• Ability to work in a fast-paced environment

Responsibilities

• Lead assigned shifts and oversee day-to-day bakery operations
• Read and execute recipes and weekly menu changes
• Coach, train, and develop employees to improve performance and quality
• Maintain staffing, labor efficiency, and timely shift completion
• Operate POS, handle cash drawers, and ensure accuracy in cash handling

Job description

Estimated Pay: $14.19–$15.49/hour, including tips

Hiring for all shifts! Open availability preferred, but not required.

Join the Crumbl Tyler Leadership Team!

We operate a fast-paced, high-volume bakery where attention to detail, teamwork, urgency, and adaptability are essential. Our menu changes weekly, so strong leadership, communication, organization, and the ability to adjust quickly are critical.

This is an active, hands-on leadership position — not a supervisory role where you simply delegate tasks. Shift Leads are expected to lead from the floor, work alongside their team, solve problems, and take ownership of the success of their assigned shifts.

We're looking for leaders who notice what needs to be done, take initiative, hold team members accountable, and consistently set the example.

Compensation & Tips

Estimated total hourly earnings: $14.19–$15.49/hour, including tips

Hourly compensation includes base pay plus pooled tips

Wage increases and advancement opportunities may be available based on performance, experience, and responsibilities

Tips are pooled and distributed among eligible team members

Important: Advertised hourly earnings include estimated tips and are not guaranteed. Tips fluctuate based on sales volume, customer tipping, hours worked, and other factors. Actual total hourly compensation may vary.

Lead assigned shifts and oversee day-to-day bakery operations

Assign employee stations, tasks, breaks, production priorities, and cleaning responsibilities

Provide clear instructions and communicate expectations to team members

Coach, train, and develop employees to improve performance, efficiency, and consistency

Hold team members accountable for attendance, productivity, quality, cleanliness, and company policies

Monitor employee performance and communicate concerns or opportunities for improvement to management

Maintain appropriate staffing and labor efficiency throughout assigned shifts

Ensure employees remain productive and complete assigned responsibilities

Handle routine operational challenges and make timely decisions to keep the shift running smoothly

Communicate shift updates, operational concerns, and important information to management and incoming leadership

Work hands-on in all bakery stations, including mixing, balling, baking, decorating, packaging, and customer service

Read, understand, and accurately execute recipes and weekly menu changes

Monitor production levels and adjust priorities based on sales volume and product demand

Complete regular quality checks and address issues immediately

Maintain appropriate product availability while minimizing unnecessary waste

Ensure proper food handling, ingredient storage, labeling, and sanitation procedures

Maintain a sense of urgency during busy periods without sacrificing accuracy or quality

Customer Service & Store Operations

Lead by example in providing friendly, attentive, and professional customer service

Resolve routine customer concerns and elevate issues when necessary

Ensure orders are prepared accurately, packaged correctly, and completed on time

Encourage team members to make appropriate product recommendations and support store sales goals

Operate the POS system and accurately handle, count, and balance cash drawers

Follow cash-handling, payment security, and loss-prevention procedures

Complete opening and closing duties accurately and on time

Complete assigned shift checklists, production records, cleaning logs, and operational reports

Review timekeeping records and communicate discrepancies to management when assigned

Monitor inventory and communicate ingredient or supply shortages promptly

Maintain a clean, safe, organized, and guest‑ready bakery throughout the shift

Ensure cleaning and sanitation tasks are completed consistently, not just at closing

Leadership & Experience

Previous leadership, supervisory, or shift‑management experience preferred

Experience in food service, restaurants, retail, hospitality, or another fast‑paced environment preferred

Ability to confidently give direction, delegate responsibilities, and hold employees accountable

Strong communication, organization, and problem‑solving skills

Experience with cash handling and drawer balancing preferred

Basic math, computer, and technology skills

Food Manager certification preferred or willingness to obtain certification as required

Personal Qualifications

Dependable, punctual, and committed to scheduled shifts

Strong work ethic, personal accountability, and professional attitude

Ability to remain calm, productive, and solution‑focused under pressure

Excellent attention to detail and commitment to quality

Comfortable working with urgency in an environment with little downtime

Willingness to accept feedback, learn new procedures, and adapt to change

Ability to work independently while also supporting and developing a team

Proactive mindset — recognizes problems and takes action without waiting to be told

Positive, team‑oriented approach to leadership

Ability to enforce company standards consistently and fairly

Scheduling & Availability

Hiring for morning, daytime, evening, and closing shifts

Open availability is preferred but not required

Availability to work Saturdays and holidays is highly desirable

Flexibility to assist with varying shift needs is preferred

Must be able to reliably work agreed‑upon scheduled shifts

Physical Requirements & Work Environment

Crumbl is a high-volume, open‑kitchen bakery where production and customer service happen in full view of our guests.

This is an active leadership position, and essential job functions may include:

Standing and walking for most of the shift

Frequent bending, reaching, lifting, and repetitive hand movements

Handling ingredients, dough, baking trays, boxes, and supplies

Safely lifting and moving items weighing up to 50 pounds as required

Working near commercial ovens, mixers, and other bakery equipment

Performing repetitive production tasks while maintaining speed, accuracy, and quality

Cleaning and sanitizing equipment and work areas throughout the shift

Essential functions may be performed with or without reasonable accommodation.

Pooled tips

Paid training

Paid time off (PTO) for eligible employees

401(k) retirement plan for eligible employees

Profit‑sharing opportunities for eligible employees

Opportunities for advancement into higher leadership and management positions

Team‑oriented work environment

What We’re Looking For

We're not looking for someone who simply wants a leadership title. We're looking for someone who takes ownership of their shift and leads by example.

Our ideal Shift Lead is:

Dependable: Shows up on time, prepared, and ready to lead

Accountable: Takes responsibility for shift performance and holds the team to established standards

Proactive: Notices what needs attention and takes action before problems accelerate

Coachable: Accepts feedback and continuously looks for ways to improve

Adaptable: Handles weekly menu changes, staffing challenges, and shifting priorities

Team‑Focused: Coaches, supports, and works alongside employees

Results-Driven: Understands the importance of productivity, labor efficiency, customer satisfaction, and operational consistency

If you have a strong work ethic, enjoy developing people, thrive in a changing environment, and take pride in running a clean, organized, high‑performing shift, we'd love to meet you!

Store Information

8982 S Broadway Ave, Suite 110
Tyler, TX 75703
Located in the Cumberland Shopping Center in South Tyler

Store Hours:

Monday–Saturday: 8:00 AM–10:00 PM
Sunday: Closed

Employee schedules may include opening and closing duties outside posted customer hours.

Job Types: Full-time, Part-time
Pay:$14.19–$15.49/hour (estimated, including tips)
Work Location: In person — Tyler, TX