Retail Shift Manager

Paradies Lagardère; Tampa (FL); On-site; USD 32,000 - 45,000; Full time

Job summary

Paradies Lagardère in Tampa, FL seeks a Shift Manager - Retail to lead daily store operations and deliver First Class Service. Responsibilities include coaching staff, opening/closing, merchandising, inventory support, and ensuring safety and loss prevention in a fast-paced retail environment.

The role reports to the Retail Department and emphasizes customer service, teamwork, and executing company standards across shifts.

Responsibilities

• Model Company Service standards with every customer; resolve escalated inquiries per policies
• Train and perform register/cash handling and loss prevention per SOPs
• Facilitate opening and closing of stores
• Direct replenishment of merchandise and stockroom organization
• Ensure merchandising standards are consistently executed
• Coordinate and align team resources to maximize sales
• Resolve basic IT/register issues and elevate as needed
• Ensure safe working environment; inspect areas and report injuries immediately
• Prepare for inventories and verify high-risk counts
• Achieve sales goals by following metrics and promotions
• Communicate daily with the team and seek ways to drive business through product and process improvements
• Serve as Manager on Duty, providing leadership during shifts
• Direct, coach, and train associates
• Foster relationships within the airport community
• Monitor performance with AGM/GM and address issues promptly
• Provide feedback on reviews and counseling
• Other duties as assigned

Job description

Positionsummary

Zone Managers are leaders that drive sales, service, and operational excellence in the Location. This role is a key to bringing our mission of ensuring First Class Service to our customers and business partners to life. A Zone Manager will perform some coaching/training functions, direct the execution of merchandising standards and provide overall Zone supervision during assigned shifts.

Position Description

POSITION TITLE: Shift Manager - Retail

EMPLOYMENT CLASSIFICATION: Full Time

Position Reports To

DEPARTMENT: Retail

Service

• Model Company Service standards and behaviors with every customer; efficiently resolve escalated customer and associate inquiries in accordance with the company’s policies and procedures


• Train and perform all register/cash handling/ Loss Prevention functions as outlined in the Standard Operating Procedures

Operations

• Facilitate opening and closing of stores


• Direct the replenishment of merchandise/supplies, maintain stockroom organization, and engage in receiving functions


• Ensure store merchandising standards are consistently executed per the company guidelines


• Coordinate, monitor and align team resources to maximize sales and service potential


• Resolve basic IT /register issues and elevate as necessary


• Ensure a safe working environment; inspect and correct work areas on regular basis; report all workplace injuries and concerns immediately


• Prepare for and participate in inventories; verify high risk counts

Financial/Business

• Achieve sales goals by adhering to company performance metrics, implementing promotional programs, and executing special events


• Communicate daily with the team; look for additional ways to drive business through product, processes, or people

People/Leadership

• Serve as the Manager on Duty providing leadership during assigned shifts


• Direct, coach, and train Associates in their daily job assignments


• Represent and support the company by fostering strong business relationships within the airport community


• Monitor and address performance issues in a timely manner through a partnership with AGM or GM


• Contribute feedback on Associate reviews and provide input on Associate counseling


• Other duties as assigned