Shift Supervisor Trainee

CVS Health; Turtle Creek (Allegheny County); On-site; USD 10,000 - 60,000; Full time

Job summary

CVS Health is seeking a Shift Supervisor Trainee to develop management skills in a dynamic retail environment. This entry-level position prepares employees for supervisory roles, focusing on customer service and store operations. Successful trainees can advance to supervisory positions, leading teams and enhancing customer loyalty. Join a purpose-driven company dedicated to transforming health care with a comprehensive benefits package.

Benefits

Affordable medical plans

401(k) with matching

Stock purchase options

No-cost wellness and counseling programs

Flexible work schedules

Paid time off

Family leave

Tuition assistance

Qualifications

• Ability to work flexible hours, including early mornings, overnights, weekends, and overtime as needed.
• Retail experience preferred.

Responsibilities

• Supervise store crew activities and communicate effectively with staff.
• Assist customers with questions and promote CVS customer service culture.
• Ensure smooth operations when no manager is onsite.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication skills

Education

High School diploma or equivalent

Job description

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues – caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles, such as Operations Supervisor or Shift Supervisor. Trainees perform assigned work to develop management skills, learn about key aspects of the business (e.g., building customer loyalty through exceptional service), and understand CVS/pharmacy culture.

Upon successful completion of the training, trainees are eligible for promotion to open Supervisor positions. These leadership roles support store management in driving store performance and building customer loyalty through excellent service. When no manager is onsite, the Supervisor leads store staff, ensures smooth operations, and completes opening and closing procedures.

Essential Functions

1. Management

• Work effectively with store management and staff
• Supervise store crew activities, including assigning and following up
• Communicate effectively with management and staff

Customer Service

• Assist customers with questions, problems, and complaints
• Promote CVS customer service culture (greet, offer help, thank)
• Handle customer relations issues per company policy and foster positive shopping experiences
• Maintain customer/patient confidentiality

Qualifications

Required: Deductive reasoning, analytical skills, computer skills, advanced communication skills. Ability to work flexible hours, including early mornings, overnights, weekends, and overtime as needed.

Preferred: Retail experience.

Education

High School diploma or equivalent preferred but not required.

Additional Details

Anticipated Weekly Hours: 40

Time Type: Full-time

Pay Range: $16.00 - $24.00 per hour

The actual salary depends on experience, education, location, and other factors.

Our people fuel our future. We are committed to fostering a workplace where every colleague feels valued and belongs.

Benefits

We offer a comprehensive benefits package, including:

• Affordable medical plans, 401(k) with matching, and stock purchase options
• No-cost wellness and counseling programs
• Flexible work schedules, paid time off, family leave, tuition assistance, and more

For more info, visit https://jobs.cvshealth.com/us/en/benefits

Application deadline: 08/09/2025

Qualified applicants with arrest or conviction records will be considered in accordance with applicable laws.