Shift Supervisor Trainee

CVS Health; Mount Prospect (IL); On-site; USD 10,000 - 60,000; Part time

Job summary

CVS Health is seeking a Shift Supervisor Trainee to prepare for supervisory roles within the store. This entry-level position involves training in operations, management skills, and customer service. The trainee will support store management and ensure smooth operations while building customer loyalty. Flexible scheduling is required, and upon successful completion of training, promotion to higher roles is possible.

Benefits

Medical Plans

401(k)

Stock Purchase

Wellness Programs

Paid Time Off

Flexible Schedules

Qualifications

• Preferred experience in retail.

Responsibilities

• Supervise store crew by assigning, directing, and following up on activities.
• Assist customers with questions, problems, and complaints.

Skills

Communication

Analytical Skills

Education

High School Diploma or Equivalent

Job description

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At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues – caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Shift Supervisor Trainee role is an entry-level, short-term position that prepares an employee to perform higher-level supervisory roles, such as Operations Supervisor or Shift Supervisor. The trainee performs work as directed to prepare for future supervisory responsibilities, completes basic operations and management skills training, and learns about key aspects of the business (e.g., building customer loyalty through exceptional service) and CVS/pharmacy culture.

Upon successful completion of the training program, trainees are eligible for promotion to open Operations Supervisor or Shift Supervisor positions. These leadership roles support the CVS Store Management team in driving store execution and performance while building consumer loyalty through excellent customer service. When no manager is onsite, the Operations or Shift Supervisor leads the store staff, ensures smooth operations, and completes all opening and closing procedures.

Essential Functions

• Use deductive reasoning, analytical skills, and computer skills.
• Demonstrate advanced communication skills.
• Work a flexible schedule, including early mornings, overnights, weekends, and overtime as needed.

Management

• Work effectively with store management and staff.
• Supervise store crew by assigning, directing, and following up on activities.
• Communicate effectively with management and staff.

Customer Service

• Assist customers with questions, problems, and complaints.
• Promote CVS’s customer service culture (greet, help, thank).
• Handle customer relations issues according to company policy.
• Maintain customer confidentiality.

Qualifications

• Preferred: Experience in retail.

Education

High School Diploma or Equivalent preferred but not required.

Additional Details

Anticipated weekly hours: 20

Type: Part-time

Pay Range: $16.00 - $26.00 per hour, depending on experience, education, and location.

Benefits include medical plans, 401(k), stock purchase, wellness programs, paid time off, flexible schedules, and more. For details, visit https://jobs.cvshealth.com/us/en/benefits.

Application deadline: 08/14/2025.

Additional Information

• Seniority level: Internship
• Employment type: Part-time
• Job function: Management and Healthcare