Shift Supervisor Trainee

Hispanic Alliance for Career Enhancement; Hickory (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Shift Supervisor Trainee to join their dynamic team. This entry-level position is designed to cultivate future leaders by providing hands-on experience in store management and customer service. Trainees will learn the ins and outs of store operations, develop essential management skills, and ensure exceptional customer experiences. With a focus on building customer loyalty and a supportive work environment, this role offers a unique opportunity to grow within the company. If you're ready to take the first step towards a rewarding career in retail management, this position is perfect for you.

Benefits

Medical plans

401(k) with matching

Employee stock purchase plan

Wellness programs

Paid time off

Flexible schedules

Family leave

Tuition assistance

Retiree medical access

Qualifications

• Strong analytical and communication skills essential for effective management.
• Flexibility in schedule is necessary for various shifts including weekends.

Responsibilities

• Supervise store crew activities and ensure smooth operations.
• Assist customers with questions and promote positive shopping experiences.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication skills

Flexible schedule

Education

High School diploma or equivalent

Job description

Position Summary

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles such as Operations Supervisor or Shift Supervisor. Trainees perform assigned tasks to develop management skills, learn about the business (e.g., building customer loyalty through exceptional service), and understand CVS/pharmacy culture. Successful completion of the program makes candidates eligible for promotion to supervisory roles, which support store operations, drive performance, and enhance customer service. When no manager is onsite, the supervisor leads store staff, ensures smooth operations, and oversees opening and closing procedures.

Essential Functions

1. Management
   • Work effectively with store management and staff
   • Supervise store crew activities through assigning, directing, and following up
   • Communicate effectively with management and staff
2. Customer Service
   • Assist customers with questions, issues, and complaints
   • Promote CVS customer service culture (greet, offer help, thank)
   • Handle customer relations per company policy, ensuring positive shopping experiences
   • Maintain customer confidentiality

Qualifications

Required: Deductive reasoning, analytical skills, computer skills, advanced communication skills, flexible schedule including early mornings, overnights, weekends, and overtime as needed.

Preferred: Retail experience.

Education

High School diploma or equivalent preferred but not required.

Additional Details

• Anticipated Weekly Hours: 35
• Time Type: Full time
• Pay Range: $16.00 - $24.00 per hour, depending on experience, education, and location

Benefits

Comprehensive benefits include medical plans, 401(k) with matching, employee stock purchase plan, wellness programs, paid time off, flexible schedules, family leave, dependent care resources, tuition assistance, and retiree medical access. For more info, visit CVS Benefits.