Shift Supervisor Trainee

Hispanic Alliance for Career Enhancement; Concord (MA); On-site; USD 60,000 - 80,000; Part time

Job summary

An established industry player is seeking a dedicated Shift Supervisor Trainee to join their team. This entry-level position offers a unique opportunity to develop supervisory skills while supporting store management in driving performance and customer loyalty. Trainees will learn essential operations and management training, ensuring a smooth workflow and exceptional customer service. With a focus on building customer relationships and a positive shopping experience, this role is perfect for individuals looking to grow within a dynamic retail environment. Join a company committed to transforming health care and making a difference in the community.

Benefits

Medical plans

401(k)

Stock purchase plans

Wellness programs

Paid time off

Flexible schedules

Family leave

Dependent care resources

Tuition assistance

Qualifications

• Strong analytical and communication skills essential for customer service.
• Flexibility to work early mornings, overnights, weekends, and overtime.

Responsibilities

• Supervise store crew and ensure smooth operations.
• Assist customers with questions and promote positive shopping experiences.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication skills

Flexibility to work various shifts

Education

High School diploma or equivalent

Job description

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues – caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Shift Supervisor Trainee role is an entry-level, short-term position that prepares an employee to perform higher-level supervisory roles, such as Operations Supervisor or Shift Supervisor. The trainee performs work as directed to gain skills and knowledge necessary for future supervisory responsibilities, completes basic operations and management training, and learns about key aspects of the business, including building customer loyalty through exceptional service and CVS/pharmacy culture.

Upon successful completion of the training, trainees are eligible for consideration for promotion to open Supervisor roles. These leadership positions support the store management team in driving store execution, performance, and customer loyalty through excellent service. When no manager is onsite, the Supervisor leads the store staff, ensures smooth operations, and completes opening and closing procedures.

Essential Functions

1. Management
2. Work effectively with store management and staff
3. Supervise store crew through assigning, directing, and following up on activities
4. Communicate effectively with management and staff

1. Customer Service
2. Assist customers with questions, problems, and complaints
3. Promote CVS customer service culture (greet, offer help, thank)
4. Handle customer relations issues per company policy and promote positive shopping experiences
5. Maintain customer/patient confidentiality

Qualifications

Required: Deductive reasoning, analytical skills, computer skills, advanced communication skills, flexibility to work early mornings, overnights, weekends, and overtime as needed.

Preferred: Retail experience.

Education

High School diploma or equivalent preferred, but not required.

Additional Details

Anticipated weekly hours: 28

Time type: Part time

Pay range: $16.00 - $26.00 per hour, depending on experience, education, and location.

We offer comprehensive benefits, including medical plans, 401(k), stock purchase plans, wellness programs, paid time off, flexible schedules, family leave, dependent care resources, tuition assistance, and more. For details, visit our benefits page.

Application deadline: 08/02/2025

Qualified applicants with arrest or conviction records will be considered in accordance with laws.

About CVS Health

Our purpose is helping people on their path to better health through innovative health services, plans, and community pharmacists. We aim to make quality care affordable, accessible, simple, and seamless, supporting health in body, mind, and spirit.