Shift Supervisor Trainee

Hispanic Alliance for Career Enhancement; Palo Alto (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading health solutions company is seeking a Shift Supervisor Trainee in Palo Alto. This entry-level role prepares candidates for supervisory positions by providing essential management and customer service training. Successful trainees can advance to Operations Supervisor roles, leading store staff and ensuring smooth operations. The position requires strong communication skills and the ability to work flexible hours. Benefits include medical plans and paid time off.

Benefits

Medical plans

401(k)

Employee stock purchase plan

Wellness programs

Paid time off

Flexible schedules

Qualifications

• Ability to work flexible hours including early mornings and weekends.

Responsibilities

• Supervise store crew by assigning and directing activities.
• Assist customers with questions and complaints.

Skills

Deductive reasoning

Analytical skills

Advanced communication skills

Education

High School diploma or equivalent

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues—caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Shift Supervisor Trainee role is an entry-level, short-term position that prepares an employee to perform higher-level supervisory roles, such as Operations Supervisor or Shift Supervisor. The trainee performs work as directed to prepare for future supervisory responsibilities, completes basic operations and management skills training, and learns about key aspects of the business (e.g., building customer loyalty through exceptional service) and CVS/pharmacy culture.

Upon successful completion of the training program, trainees are eligible for consideration for promotion to open Operations Supervisor or Shift Supervisor positions. These leadership roles support the CVS Store Management team by driving store execution and performance while building customer loyalty through excellent service. When no manager is onsite, the Operations or Shift Supervisor leads the store staff, ensures smooth operations, and oversees opening and closing procedures.

Essential Functions

1. Management
   • Work effectively with store management and staff
   • Supervise store crew by assigning, directing, and following up on activities
   • Communicate effectively with management and staff
2. Customer Service
   • Assist customers with questions, problems, and complaints
   • Promote CVS customer service culture (greet, offer help, thank)
   • Handle customer relations issues per company policy, ensuring a positive shopping experience
   • Maintain customer confidentiality

Required Qualifications

• Deductive reasoning, analytical skills, and computer proficiency
• Advanced communication skills
• Ability to work flexible hours, including early mornings, overnights, weekends, and overtime as needed

Preferred Qualifications

• Experience in retail

Education

High School diploma or equivalent preferred but not required.

Additional Details

• Anticipated weekly hours: 40
• Time type: Full time
• Pay range: $16.00 - $24.00 per hour, depending on experience and other factors
• Benefits include medical plans, 401(k), employee stock purchase plan, wellness programs, paid time off, flexible schedules, and more. For details, visit https://jobs.cvshealth.com/us/en/benefits
• Application deadline: 08/07/2025
• Qualified applicants with arrest or conviction records will be considered in accordance with applicable laws.