Shift Supervisor Trainee

CVS Health; City of Dunkirk (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

CVS Health seeks a Shift Supervisor Trainee in Dunkirk, NY. This entry-level position prepares candidates for supervisory roles, focusing on management skills and customer service. Trainees will oversee store operations, directly engage with customers, and support staff to enhance service quality. A High School diploma is preferred, and flexibility in scheduling is essential. Comprehensive benefits and a robust pay structure are included.

Benefits

Medical plans

401(k)

Flexible schedules

Paid time off

Tuition assistance

Qualifications

• Deductive reasoning and analytical skills necessary.
• High School diploma preferred.
• Advanced communication skills and flexibility to work various shifts.

Responsibilities

• Supervise store crew by assigning and directing activities.
• Assist customers with questions and promote positive shopping experiences.
• Ensure smooth store operations and handle customer relations.

Skills

Deductive reasoning

Analytical skills

Advanced communication skills

Flexibility

Education

High School diploma or equivalent

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues—caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Shift Supervisor Trainee role is an entry-level, short-term position that prepares an employee to perform higher-level supervisory roles, such as Operations Supervisor or Shift Supervisor. The trainee performs work as directed to prepare for future supervisory responsibilities, completes basic operations and management skills training, and learns about key aspects of the business (e.g., building customer loyalty through exceptional service) and CVS/pharmacy culture.

Upon successful completion of the training program, trainees are eligible for promotion to open Operations Supervisor or Shift Supervisor positions. These leadership roles support the CVS Store Management team in driving store execution and performance while building customer loyalty through excellent service. When no manager is onsite, the Operations or Shift Supervisor leads the store staff, ensures smooth store operations, and is responsible for completing all opening and closing procedures.

Essential Functions

1. Management
2. Work effectively with store management and staff
3. Supervise store crew through assigning, directing, and following up on activities
4. Communicate effectively with management and staff

1. Customer Service
2. Assist customers with questions, problems, and complaints
3. Promote CVS customer service culture (greet, offer help, thank customers)
4. Handle customer relations issues per company policy and promote positive shopping experiences
5. Maintain customer confidentiality

Required Qualifications

Deductive reasoning, analytical and computer skills, advanced communication skills, and flexibility to work early mornings, overnights, weekends, and overtime as needed.

Preferred Qualifications

• Experience in retail

Education

High School diploma or equivalent preferred but not required.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range is $16.25 - $26.00 per hour, depending on experience, education, location, and other factors.

Benefits

We offer comprehensive benefits including medical plans, 401(k), stock purchase plan, wellness programs, paid time off, flexible schedules, family leave, dependent care resources, tuition assistance, and retiree medical access. For more information, visit https://jobs.cvshealth.com/us/en/benefits.

Application deadline: 09/13/2025. Qualified applicants with arrest or conviction records will be considered in accordance with applicable laws.