Part-Time Lifeline Worker (Night Shift)

ProPivotal; Framingham (MA); Remote; USD 10,000 - 60,000; Part time

Job summary

ProPivotal is seeking compassionate individuals to join as part-time Lifeline Workers. This role entails providing vital emotional support through a dedicated hotline during night shifts. Candidates are required to have a high school degree and prefer prior experience in call-center roles focused on emotional support. You will receive training at our Framingham office and must have a quiet workspace for remote work.

Qualifications

• Prior telephone or call-center experience focused on emotional support preferred.
• Experience with data gathering techniques is essential.
• Ability to maintain composure in crisis situations.

Responsibilities

• Provide critical support to individuals in emotional distress via phone.
• Attend training sessions at the Framingham office.
• Maintain a quiet workspace for remote work.

Skills

Crisis de-escalation

Emotional support

Data gathering techniques

Microsoft Office

Education

High School Degree

Job description

Part-Time 988 Lifeline Worker (Night Shift)

We are seeking compassionate individuals to join our team as part-time Lifeline Workers. This role involves providing critical support to individuals in emotional distress through a direct three-digit phone line. The position requires availability for at least two overnight shifts per week, with a pay rate of $20/hr. Initial training will take place in the Framingham office.

Qualified candidates must have a high school degree, and prior telephone or call-center experience, especially in roles focused on providing emotional support, is highly preferred. Applicants should have experience with data gathering techniques and demonstrated aptitude with Microsoft Office, Word, Excel, databases, and other software systems.

The ability to de-escalate crisis situations while maintaining composure is essential.

Candidates must be able to attend training in Framingham, MA, and must have a Mac (with Google Chrome access) or PC, strong Wi-Fi, and headphones with a microphone compatible with their computer. A quiet workspace for working from home is also required.

There are no costs for candidates utilizing our services as our clients pay for all related hiring fees. All ProPivotal job postings are either actual positions we had available at the time of posting or are representative of positions we typically fill or expect to fill. If you see a job that interests you, respond to the ad or give us a call so that we can help you find a job you'll love. As one of the area's largest staffing firms, we help 2,500 people find jobs a year, so chances are good that we can help you too.

ProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.