Sr Bill Clk/Pat Acct Rep Hlth

University Of Michigan; Ann Arbor (MI); Remote; USD 40,000 - 55,000; Full time

Job summary

A leading organization is seeking a dedicated individual for a remote position focused on managing credit balances and enhancing Patient Customer Service operations. This role requires strong communication skills, accountability, and a customer-centered approach, whilst collaborating with various health departments.

Qualifications

• Two (2) years of customer service and/or billing experience required.
• Ability to communicate effectively with customers.
• Knowledge of medical terminology and coding is a plus.

Responsibilities

• Review, research, and resolve credit balance accounts.
• Maintain credit balance work queues and escalate issues.
• Approve and distribute patient refunds as necessary.

Skills

Customer service

Communication skills

Math skills

Education

High School diploma

Bachelor's degree in a related field

Job description

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

Under general supervision, this remote workplace position is primarily responsible for researching and resolving credit balances, coordinating MSupport activities and completing timely key MiChart account updates. Accounts Receivable staff provides seamless service to internal and external customers, while collaborating with various Michigan Medicine departments, specialty clinics, hospitals, and health centers.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Responsibilities*

• High School diploma or an equivalent combination of education and experience, supplemented by college courses in business is necessary
• Review, research, and resolve credit balance accounts
• Maintain and handle credit balance work queues at manageable levels
• Escalate credit balance backlog issues to supervision as necessary
• Research patient accounts for accuracy of charges, insurance billing, reimbursement, payment posting, and demographic and insurance registration data
• Approve and distribute patient refunds as needed
• Ensure all updates/corrections are completed and documented
• Perform detailed computer functions to update demographic and insurance information in UMHS billing systems
• Process single case agreements and package price cases
• Process Ad Hoc assignments as necessary to support Patient Customer Service operations
• Recommend patient satisfaction enhancements, cost saving opportunities, and process improvements
• Committed to team efforts, quality improvement and lean thinking initiatives
• Handle assigned credit balance and account work queues
• Coordinate deceased patient processes and estate handling
• Perform proactive patient outreach for self-pay balances of lower complexity (COB, Deductibles, etc). Contact patients with higher balances who are approaching collections.
• Review and resolve Guarantor mismatches. Determine if/when Guarantor merges are needed
• Screen patients for MSupport and mail applications as appropriate
• Review patients for MSupport eligibility. Work closely with patients to collect all required documentation. Make final determinations for eligibility
• Respond to attorney and subpoena requests for detailed billing information

Required Qualifications*

• High School diploma or an equivalent combination of education and experience, supplemented by college courses in business is necessary
• Ability to relate well and communicate effectively with customers, co-workers and management. This includes professional-level oral, written, and listening skills
• General math and accounting skills
• Two (2) years of customer service and/or billing experience with a history of good work habits and attendance

Desired Qualifications*

• Bachelor's degree in a related field
• Ability to understand and resolve complex patient billing issues
• Knowledge of billing systems
• Knowledge of medical terminology and coding including CPT, ICD-9/10

Work Locations

This is a remote position where you will work from home virtually. High speed internet is a requirement for this position and its cost is the responsibility of the staff member. There may be occasions where the staff member will need to report to the business office location, including meetings, computer or technology requirements, or to complete work that is not possible to handle remotely. The business location will have space available to reserve for onsite work when required. The business office is located in the Eastern Time Zone and work hours must accommodate interactions, including video conferencing, with colleagues during these hours. Computing resources including required software applications, VPN, desktop or laptop computer, monitor, keyboard and mouse, will be provided by the employer. Remote staff are not provided with a mobile phone but are provided with computer telephone and fax technology.Office equipment such as desk, chair, and printer are not provided. Basic supplies such as paper and pens are stocked at the business location and are available to remote staff for pick-up should they choose. Unless otherwise agreed to in advance with your manager, additional hardware, software, printing, and cost of office supplies preferred by the staff member, are the responsibility of the employee.

Technology Skills required include the ability to set-up computer and monitors and connect accessory items such as mouse, keyboard, and web cams. Remote computing support is available 24/7 via phone, chat, or ticketing system to all staff members. Staff will be expected to effectively communicate and resolve most computing issues directly with computing support resources.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes .

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process maybegin as early as the eighth day after posting.Thisopening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.