Shift Supervisor Trainee

CVS Health Corporation; Cary (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading health solutions company as a Shift Supervisor Trainee, where you'll develop essential management skills and prepare for supervisory roles. This entry-level position offers a unique opportunity to learn about store operations and customer service while working in a dynamic environment. You'll be responsible for overseeing store staff, ensuring exceptional customer experiences, and supporting management in driving store performance. With a commitment to employee development and a culture that values hard work and collaboration, this role is perfect for those looking to make a meaningful impact in the healthcare industry.

Benefits

Medical plans

401(k)

Employee stock purchase plan

Wellness programs

Paid time off

Flexible schedules

Family leave

Tuition assistance

Qualifications

• Strong analytical and communication skills are essential.
• Flexibility in scheduling is required, including weekends and overtime.

Responsibilities

• Supervise store crew activities and ensure smooth operations.
• Assist customers with questions and promote CVS customer service culture.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication skills

Flexible schedule

Education

High School diploma or equivalent

Job description

Job Application Deadline

End Date: July 29, 2025 (30+ days left to apply)

Job Requisition ID

R0575942

About CVS Health

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues – caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles such as Operations Supervisor or Shift Supervisor. The role involves performing directed work to prepare for future supervisory responsibilities, completing basic operations and management skills training, and learning about key aspects of the business, including building customer loyalty through exceptional service and CVS/pharmacy culture.

Upon successful completion of the training program, trainees are eligible for promotion to open supervisory positions. These roles support store management in driving store execution and performance, focusing on excellent customer service. When no manager is onsite, the supervisor leads store staff, ensures smooth operations, and oversees opening and closing procedures.

Essential Functions

1. Management

• Work effectively with store management and staff
• Supervise store crew activities through assigning, directing, and following up
• Communicate effectively with management and staff

Customer Service

• Assist customers with questions, problems, and complaints
• Promote CVS customer service culture (greet, offer help, thank)
• Handle customer relations issues per company policy and foster positive shopping experiences
• Maintain customer/patient confidentiality

Qualifications

Required: Deductive reasoning, analytical skills, computer skills, advanced communication skills, flexible schedule including early mornings, overnights, weekends, and overtime as needed.

Preferred: Retail experience

Education

High School diploma or equivalent preferred but not required.

Additional Details

Anticipated Weekly Hours: 40

Time Type: Full time

Pay Range: $16.00 - $24.00 per hour, depending on experience, education, and location.

Benefits include medical plans, 401(k), employee stock purchase plan, wellness programs, paid time off, flexible schedules, family leave, dependent care resources, tuition assistance, and more. For details, visit CVS Benefits.

Application deadline is July 29, 2025.

About Us

Our work experience reflects our culture, values, sustainability efforts, recognition programs, and our people. Our employees are disciplined, hardworking, curious, trustworthy, humble, and truthful. They collaborate and make a difference, making us the #1 Top Workplace in the area.