Shift Supervisor Trainee

Hispanic Alliance for Career Enhancement; Ann Arbor (MI); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a forward-thinking company as a Shift Supervisor Trainee, where you'll gain invaluable experience in retail management. This entry-level role prepares you for future supervisory positions by providing hands-on training in operations and customer service. You'll work closely with store management to ensure excellent customer experiences and smooth store operations. With a commitment to fostering a diverse workplace, this innovative firm offers flexible work schedules and comprehensive benefits. If you're passionate about customer service and ready to take the next step in your career, this opportunity is perfect for you.

Benefits

Affordable medical plans

401(k) with matching

Stock purchase plans

No-cost wellness programs

Counseling services

Financial coaching

Flexible work schedules

Paid time off

Family leave

Tuition assistance

Qualifications

• Strong analytical and communication skills are essential for effective customer service.
• Flexibility in scheduling is required, including mornings and weekends.

Responsibilities

• Supervise store crew and ensure smooth operations in the absence of a manager.
• Assist customers with inquiries and promote a positive shopping experience.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication skills

Education

High School diploma or equivalent

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues—caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Shift Supervisor Trainee role is an entry-level, short-term role that prepares an employee to perform a higher-level supervisory role, such as Operations Supervisor or Shift Supervisor. The Shift Supervisor Trainee performs work as directed to prepare for future supervisory responsibilities, completes basic operations and management skills training, and learns about key aspects of the business (e.g., building customer loyalty through exceptional service) and CVS/pharmacy culture.

Upon successful completion of the training program, Shift Supervisor Trainees are eligible for promotion to open Operations Supervisor or Shift Supervisor positions. These leadership roles support the CVS Store Management team in driving store execution and performance while building consumer loyalty through excellent customer service. When no manager is onsite, the Operations or Shift Supervisor leads the store staff, ensures smooth store operations, and completes all opening and closing procedures.

Essential Functions

1. Management
2. Work effectively with store management and store crews
3. Supervise the store's crew by assigning, directing, and following up on activities
4. Effectively communicate information to and from store management and crews
5. Customer Service
6. Assist customers with questions, problems, and complaints
7. Promote CVS customer service culture (greet, offer help, thank)
8. Handle customer relations issues per company policy and promote a positive shopping experience
9. Maintain customer/patient confidentiality

Required Qualifications

Deductive reasoning, analytical skills, computer skills, advanced communication skills. Ability to work a flexible schedule, including early mornings, overnights, weekends, and overtime as needed.

Preferred Qualifications

• Experience in retail

Education

High School diploma or equivalent preferred but not required.

Anticipated Weekly Hours

25

Time Type

Part time

Pay Range

The typical pay range is $16.00 - $24.00 per hour. Actual salary depends on experience, education, location, and other factors.

Additional Information

Our team reflects the communities we serve and is committed to fostering a workplace where every colleague feels valued and belongs.

We offer comprehensive benefits including:

• Affordable medical plans, 401(k) with matching, stock purchase plans
• No-cost wellness programs, counseling, financial coaching
• Flexible work schedules, paid time off, family leave, dependent care, tuition assistance, and more.

For more details, visit https://jobs.cvshealth.com/us/en/benefits

Application deadline: 07/02/2025

Qualified applicants with arrest or conviction records will be considered per applicable laws.